Lara Schpiro
Simsbury,CT
Summary
Dedicated professional with extensive experience in customer service and data management. Known for effective communication and attention to detail, consistently improving administrative functions and fostering positive community relations.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to the Building Official
Town of Suffield
Suffield, Connecticut
03.2019 - Current
- Coordinated scheduling requests for building inspections, ensuring timely commitments by managing calendars effectively.
- Responded to public inquiries with accurate information, enhancing community relations.
- Facilitated effective department communication by answering phone calls and emails promptly.
- Greeted residents and contractors professionally, addressing inquiries and directing them appropriately.
- Maintained organized digital and paper filing systems, ensuring document accuracy and accessibility.
- Collaborated with coworkers and department directors to streamline administrative processes, improving workflow.
- Developed reports and presentations using office software for management review, facilitating informed decision-making.
- Entered data into spreadsheets using Microsoft Excel, ensuring precise record-keeping.
Office Manager /Small Business Owner
Schlaffer Chiropractic Office
Agawam, Massachusetts
03.2017 - 03.2019
- Managed daily office operations to ensure smooth workflow.
- Coordinated patient appointments and optimized scheduling software, improving appointment flow and reducing wait times.
- Tracked invoices and payments, ensuring accuracy of accounts receivable and payable to uphold financial integrity and support cash flow.
- Monitored patient payments due and contacted patients about overdue amounts, facilitating timely payments and maintaining patient relationships.
- Trained new administrative staff on office procedures and systems.
- Oversaw office supply inventory and placed orders for necessary materials.
- Maintained filing system for records and correspondence.
Front Desk Agent /Member Services Team Member
Fitness First
Feeding Hills, Massachusetts
12.2014 - 12.2018
- Delivered exceptional guest service at front desk, ensuring positive experiences for visitors.
- Assisted guests with check-in procedures, enhancing satisfaction.
- Resolved customer complaints promptly and courteously, maintaining loyalty.
- Processed payments accurately and efficiently, supporting financial integrity and guest satisfaction.
- Managed cash drawer responsibly throughout each shift, ensuring accountability.
- Answered phones and responded to inquiries, facilitating effective communication and guest support.
Education
D.C. - Chiropractic
Life University
Marietta, GA03-1999
Skills
- Document management
- Scheduling software
- Customer relationship management
- Report generation
- Data entry and analysis
- Microsoft Excel
- Financial tracking
- Effective communication
- Attention to detail
- Training and development
- Complaint resolution
- Filing, research and data archiving
- Payroll and budgeting
- Document retrieval
- Multi-line telephone systems
- Calendar management
- Administrative improvement
- Appointment scheduling
- Dedicated team player
- Workflow planning
- Administrative support
- Developing policies and procedures
- Budgeting and expense monitoring
- Recordkeeping and reporting
Timeline
Administrative Assistant to the Building Official
Town of Suffield
03.2019 - Current
Office Manager /Small Business Owner
Schlaffer Chiropractic Office
03.2017 - 03.2019
Front Desk Agent /Member Services Team Member
Fitness First
12.2014 - 12.2018
D.C. - Chiropractic
Life University