Larae Jasper

• Evaluated accuracy and quality of data entered into agency management system.
• Followed up with customers on unresolved issues.
• Collaborated with claims department and industry anti-fraud organizations to resolve claims.
• Analyzed information gathered by investigations to report findings and recommendations.

• Investigate warranty claims, determine liability, confirm coverage, establish damage and negotiate settlement of claims
• Maintained strict confidentiality with all personal data as per company guidelines.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Followed up with insured individuals regarding premium and deductibles payments.
• Reviewed new files to determine current status of injury claim and to develop plan of action.

• Conducted interviews with key business users to collect information on business processes and user requirements.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Improved business direction by prioritizing customers and implementing changes based on collected feedback.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.

Viewed reports regularly to make sure processing was conducted efficiently.

• Reviewed police reports, medical treatment records and physical property damage to determine extent of liability.
• Researched claims and incident information to deliver solutions and resolve problems.
• Investigated and assessed damage to property and reviewed property damage estimates.
• Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
• Examined claims forms and other records to determine insurance coverage.
• Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

• Effectively analyzed and coordinated benefits for payments on health claims
• Processed coordination of benefit claims
• Performed customer service to insured's
• Analyzed claims for possible fraud
• Achieved and maintained quality control levels of no less than 92% monthly.