Laragh Henderson
Blythewood,SC
Summary
Dynamic FOH Manager with expertise from Jamaica's Grill, excelling in guest relations and complaint handling. Enhanced customer satisfaction through personalized service and effective staff training. Proficient in POS system operations and scheduling, driving a 20% increase in repeat business. Adept at fostering a welcoming atmosphere and maintaining high-quality standards.
Enthusiastic and driven candidate with proven experience in fast-paced restaurant settings. Committed to providing friendly and professional service to customers to maintain consistent revenue.
Overview
13
13
years of professional experience
Work History
FOH Manager
Jamaica's Grill
11.2024 - 11.2025
- Supervised front-of-house operations to ensure optimal customer service and satisfaction.
- Trained staff on menu knowledge and service standards to enhance guest experiences.
- Coordinated daily staff schedules to maintain efficient workflow during peak hours.
- Managed inventory levels and supplies to support smooth operational flow.
- Resolved customer complaints promptly, fostering a positive dining environment.
- Monitored dining room ambiance, ensuring a welcoming atmosphere for patrons.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
Bartender/Training Coordinator/Restaurant Server
Texas Roadhouse
06.2012 - 11.2024
- Crafted specialty cocktails and beverages, enhancing customer experience and satisfaction.
- Maintained cleanliness and organization of bar area to ensure compliance with health standards.
- Assisted in training new bartending staff on menu items and service techniques.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Collaborated with kitchen staff to synchronize food and drink service for timely delivery.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Utilized Learning Management Systems to track employee progress and enhance learning outcomes efficiently.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Irmo High School
Columbia, SCSkills
- Scheduling staff
- Complaint handling
- Marketing support
- Guest relations
- Point of sale systems
- Table management
- Policy enforcement
- Health and safety regulations
- Training and coaching
- Quality standards
- POS system operations
- Upselling strategies
- Customer service
Timeline
FOH Manager
Jamaica's Grill
11.2024 - 11.2025
Bartender/Training Coordinator/Restaurant Server
Texas Roadhouse
06.2012 - 11.2024
High School Diploma -
Irmo High School