LARAHN CROSS
Las Vegas
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
6
6
years of professional experience
2006
2006
years of post-secondary education
1
1
Certification
Work History
Guest Service Representative
S.A.F.E. Management
Las Vegas
03.2023 - Current
- Assisted guests with inquiries and provided information about services and events.
- Managed guest check-in and check-out processes efficiently and accurately.
- Resolved guest complaints by actively listening and offering effective solutions.
Driver
Uber
Las Vegas
04.2020 - Current
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Adhered to company policies and procedures related to safety and security standards.
Driver
Schneider Trucking
Las Vegas
10.2023 - 02.2026
- Operated long-haul trucks across various routes for timely deliveries.
- Maintained accurate logbooks for hours of service and vehicle inspections.
- Communicated effectively with dispatchers to coordinate delivery schedules.
Driver
Lyft
Las Vegas
01.2022 - 03.2023
- Adhered to safety regulations and company policies during all operations.
- Navigated complex routes using GPS and physical maps to optimize travel efficiency.
- Picked up clients from specific locations to transport and drop off at destinations.
- Achieved consistently high customer scores due to exceptional service.
Education
N/a - IT TECHNICIAN
Northwest Career College
Las Vegas, NV 08.2025 - 03.2026
Lafayette Senior High School
Wildwood, MOSkills
- Technical troubleshooting
- Customer service
- Time management
- Network configuration
Certification
- CDL
Languages
English
Native/ Bilingual
Affiliations
- Did some volunteer work with the Red Cross
Extracurricular activities
- Red cross volunteering
- Exercise and fitness
- Learning new languages
Timeline
N/a - IT TECHNICIAN
Northwest Career College
08.2025 - 03.2026
Driver
Schneider Trucking
10.2023 - 02.2026
Guest Service Representative
S.A.F.E. Management
03.2023 - Current
Driver
Lyft
01.2022 - 03.2023
Driver
Uber
04.2020 - Current
Lafayette Senior High School