Angela Ramos - Enriquez
Summary
Expert in bilingual communication and customer relationship management, contributing to enhanced guest experiences. Skilled in monitoring safety measures and providing technical support, ensuring a seamless and secure environment. Committed to building rapport and nurturing collaborative interactions among guests and staff.
Overview
10
10
years of professional experience
Work History
Guest Service Representative
Tmobile Arena
Las Vegas, Nevada
04.2026 - Current
- Managed guest interactions to ensure satisfaction and comfort during events.
- Assisted guests with ticketing issues and seating arrangements.
- Coordinated with team members to ensure smooth event operations.
- Greeted and welcomed VIPs upon their arrival to the venue.
Part-Time Guest Experience Representative
Sphere
10.2023 - Current
- Provided comprehensive guest service by scanning tickets, ushering, escorting guests, responding to inquiries, directing visitors, and issuing credentials.
- Monitored and rerouted foot traffic to enhance guest safety at ingress and egress points.
- Reported medical incidents and guest concerns to the corresponding staff.
- Assessed daily assignment area and reported custodial and operational needs to maintain venue standards.
BDC agent
Findlay Kia
06.2022 - 07.2024
- Responded to sales inquiries via phone, text, and email about inventory, pricing, approval, and special offers, facilitating informed client decisions.
- Utilized E-Leads CRM to accurately document and manage client information, enhancing data accessibility.
- Reviewed client applications and discussed finances and credit before scheduled appointments.
- Facilitated effective communication by translating between English and Spanish for clients, ensuring accurate understanding of services.
- Engaged in off-site marketing events to promote services and attract potential clients.
Housekeeper
Loree's housekeeping
11.2021 - 04.2022
- Contacted clients for appointments, drove to and from appointment locations around the city.
- Executed thorough cleaning services to maintain hygiene and appearance in various settings.
IT Support
Robert Half MSC
02.2020 - 08.2021
- Executed Tier 1 support tasks to enhance client satisfaction by mapping network drives, setting up printers, creating accounts for onboarding new hires, and troubleshooting internet and intranet connections.
- Delivered troubleshooting support for computers and mobile devices, resolving issues to enhance user experience.
- Responded to support requests in different ticketing systems including Service Now, Jira, and Solarwinds and Salesforce.
- Supported clients through chat, email, Teams, Skype, and phone, ensuring timely assistance across multiple platforms.
Service Desk Intern
City of Las Vegas
11.2019 - 01.2020
- Provided tier 1 technical support, including: password resets, creating new accounts, privileged access, documented network troubleshooting, remote support using DameWare.
- Assisted users with technical issues related to city software and hardware.
- Managed service requests using ticketing system for efficient tracking.
- Recorded details of mobile device distribution and resets performed on unused devices.
Crew Member
McDonalds
Las Vegas
04.2019 - 11.2019
- Maintained team communication to enhance workflow.
- Monitored product changes and promotions to inform customers.
- Kept communication with the team to maximize productivity.
- Operated kitchen equipment to prepare food items promptly.
Counter Help
Panda Express
Las Vegas
12.2016 - 01.2019
- Greeted customers and provided product knowledge to enhance their shopping experience.
- Maintained clean, inviting atmosphere to ensure compliance with health safety standards.
- Recorded daily cash discrepancies for accuracy. for daily sales.
Education
ITWorks - Tech Impact
Las Vegas, NVSkills
- Customer relationship management
- VIP services
- Sales support
- Technical troubleshooting
- Flexible schedule
Languages
- English, fluent
- Spanish, fluent
Timeline
Guest Service Representative
Tmobile Arena
04.2026 - Current
Part-Time Guest Experience Representative
Sphere
10.2023 - Current
BDC agent
Findlay Kia
06.2022 - 07.2024
Housekeeper
Loree's housekeeping
11.2021 - 04.2022
IT Support
Robert Half MSC
02.2020 - 08.2021
Service Desk Intern
City of Las Vegas
11.2019 - 01.2020
Crew Member
McDonalds
04.2019 - 11.2019
Counter Help
Panda Express
12.2016 - 01.2019
ITWorks - Tech Impact