LaRalle Walters
Rosharon
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Global Quality Specialist II
Great Lakes / Nelnet
03.2022 - Current
- Ensure compliance with federal regulations and departmental policies by conducting thorough audits and recommending corrective actions.
- Manage multiple conflicting priorities, while consistently meeting deadlines.
- Conduct investigations and resolve complex scenarios, identify trends and areas of improvement.
- Develop and implement procedures to meet product quality standards.
Customer Service Advisor
Great Lakes / Nelnet
07.2021 - 03.2022
- Enhanced customer satisfaction by actively listening, addressing, and resolving issues in a timely manner.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Human Trafficking Case Manager
Family Assistance Program
02.2020 - 04.2021
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Partnered with physicians, social workers, and therapists to develop and implement individualized care plans.
Shift Supervisor
Starbucks Co
07.2007 - 06.2020
- Enhanced team productivity by implementing efficient task delegation.
- Implemented training programs for new hires, ensuring seamless integration into the team and faster productivity contributions.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ08.2020
Vocational Certificate - Medical Assistant
Summit Career College
Colton, CA05.2010
Skills
- Case Management
- Staff Training and Onboarding
- Patient-Centered Care
- Priority Management
- Complex Problem-Solving
- Time Management
Certification
- 40 Hour Domestic Violence Advocacy Training
- 40 Hour Human Trafficking Advocacy Training
- Trauma-Informed Care Training
Timeline
Global Quality Specialist II
Great Lakes / Nelnet
03.2022 - Current
Customer Service Advisor
Great Lakes / Nelnet
07.2021 - 03.2022
Human Trafficking Case Manager
Family Assistance Program
02.2020 - 04.2021
Shift Supervisor
Starbucks Co
07.2007 - 06.2020
Bachelor of Science - Family And Human Development
Arizona State University
Vocational Certificate - Medical Assistant
Summit Career College
- 40 Hour Domestic Violence Advocacy Training
- 40 Hour Human Trafficking Advocacy Training
- Trauma-Informed Care Training
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