Summary
Overview
Work History
Education
Skills
Timeline
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Laramee Ayers

Laramee Ayers

Crossville,TN

Summary

I have 2+ years of working remotely in a virtual healthcare setting. I take pride in my friendly, and engaging demeanor. I have had training in assisting with emergency/crisis situations, and have had success in working towards individual and group goals/metrics under limited supervision.

Overview

4
4
years of professional experience

Work History

Virtual Health Assistant

Optum Inc
02.2022 - Current
  • Welcome patients as they wait for their provider, assist both patients and providers with any issues they have during their visit
  • Refer to the correct department as needed
  • Assist patients with getting work notes, resending prescriptions as needed, and connecting with providers when appropriate.
  • Demonstrated strong teamwork skills by collaborating with staff members to coordinate patient care and optimize workflow efficiency.
  • Facilitated smooth communication between patients and healthcare providers, addressing concerns, and clarifying treatment plans.
  • Increased patient satisfaction scores through attentive listening skills and prompt resolution of issues or complaints.
  • Enhanced patient care by providing efficient and compassionate support to healthcare professionals.

PCT (Patient Care Technician)

Fresenius Medical Care
08.2021 - 11.2021
  • I ensure the comfort and safety of the patients in the dialysis center
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Collected and transported specimens to prepare for lab testing.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.

Housekeeper

Life Care Centers of Crossville
08.2020 - 08.2021
  • I work in housekeeping at Life Care Center of Crossville, I have specialized training in cleaning and disinfecting for bacterial, viral, and fungal contamination's, such as Covid-19, C-Diff, Colitis, and tuberculosis, and have been trained in handling bio hazardous materials.

Education

High school diploma - General Studies

Chattooga High School
Summerville, GA
05.2014

Skills

  • Customer Service (3 years)
  • Dialysis Experience
  • Microsoft Office (2 years)
  • Health assistant (2 years)
  • Leadership (1 year)
  • EMR Systems (2 years)
  • Epic (1 year)
  • Medical Records (2 years)
  • Patient Care (2 years)
  • Strong Communication Skills
  • Medical Terminology
  • Calm and Effective Under Pressure

Timeline

Virtual Health Assistant

Optum Inc
02.2022 - Current

PCT (Patient Care Technician)

Fresenius Medical Care
08.2021 - 11.2021

Housekeeper

Life Care Centers of Crossville
08.2020 - 08.2021

High school diploma - General Studies

Chattooga High School

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Laramee Ayers