Laranda Yates
Queens
Summary
Results-driven Manager experienced in strategic planning, team leadership, and operational improvement. Achieved high productivity and efficient task completion through effective communication, problem-solving, and adaptability. Focused on building productive relationships and fostering team development in fast-paced, deadline-driven environments.
Overview
6
6
years of professional experience
Work History
Manager
Extra Space Storage
Long Island City
08.2024 - Current
- Managed daily operations of storage facilities to ensure efficient service delivery.
- Supervised staff to uphold customer service excellence and foster teamwork.
- Coordinated facility maintenance and repairs with external vendors to ensure operational reliability.
- Process payments and establish payment plans.
- Perform delinquency and collection calls.
- Complete pre-lien documentation.
- Coordinate and manage storage auctions.
- Conduct property tours for prospective customers.
- Handle inbound and outbound phone communications.
- Maintain clean, safe, and organized facilities.
- Conducted monthly fire, water, elevator, and safety inspections to ensure compliance and safety.
Manager
Secure Space
Queens
08.2023 - 07.2024
- Managed daily operations of storage facilities to ensure efficient service delivery.
- Supervised staff to maintain high standards of customer service and teamwork.
- Coordinated facility maintenance and repairs with external vendors for optimal performance.
- Assisted customers with storage unit selection and rental agreements during peak hours.
- Organized inventory management processes for supplies and equipment at facilities.
- Trained new employees on operational procedures and customer interaction techniques.
- Monitored staff performance and addressed issues.
- Conducted regular inspections of storage units to ensure cleanliness and security standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Created monthly reports for senior management summarizing operational performance metrics.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Manager
Walmart
Valley Stream
05.2020 - 03.2023
- Managed daily operations of storage facilities to ensure efficient service delivery.
- Supervised staff to maintain high standards of customer service and teamwork.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained new employees on operational procedures and customer interaction techniques.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented safety protocols to ensure compliance with regulations and procedures.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Coordinated facility maintenance and repairs with external vendors for optimal performance.
- Recruited and hired qualified candidates to fill open positions.
- Assisted customers with storage unit selection and rental agreements during peak hours.
Education
Campus Magnet School of Law & Government
Cambria Heights , NySkills
- Operational strategy
- Facility management
- Inventory management
- Safety inspections
- Payment processing
- Customer service
- Payment systems
- Account management systems
- Data analysis
- Operations management
- Sales management
- Employee training
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Email correspondence
- Scanning documents
- Google Chrome
- SiteLink
- Computer & Tablet Operations
- Time management
- Problem-solving
- Verbal communication
- Relationship building
- Customer feedback
Timeline
Manager
Extra Space Storage
08.2024 - Current
Manager
Secure Space
08.2023 - 07.2024
Manager
Walmart
05.2020 - 03.2023
Campus Magnet School of Law & Government