Jacqueline Hale
Wayback Burgers
Lago Vista,TX
1
Language
1
Certification
20
years of professional experience
Experienced Restaurant Manager with a strong record in leading operations, staff training, and customer service. Improved guest satisfaction and operational efficiency through effective budget control and team leadership. Delivered consistent business results by managing labor, inventory, and performance while maintaining accountability and a calm demeanor under pressure.
Work History
Manager
5 Months- Working as a team, consistency, and workflow coordination.
- Following food operations, giving good service speed, food quality, and guest satisfaction.
- Being a positive role model, positive employee, & keeping my cool when we start getting busy.
Manager
8 Months- Enforced daily operations, ensuring service speed, food quality, and guest satisfaction standards.
- Ensuring cash handling policies, maintaining cleanliness, and sanitation procedures across front- and back-of-house operations.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Assisted in organizing and overseeing assignments.
Manager
6 Months- Enforce inventory management, keeping an eye on stock levels, and reducing waste. Portioning each order.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Improved customer satisfaction scores by customer service protocols and training staff in customer engagement techniques.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintaining a clean line, staying clean and stocked.
Manager
6 Months- Checking food quality by checking dates & taking temperatures. Checking on equipment to ensure they are working properly.
- Ensure company food policies, taking temperatures, using FIFO method with the truck as well.
- Having a positive attitude as well as excellent customer service.
- Monitored inventory levels, ordering needs, and product rotation to reduce waste and shortages.
- Accomplished multiple tasks within established timeframes.
Manager
8 Months- Being a good leader by working hard, showing up on time, coming in on my days off, staying until the rush is over even if I'm scheduled off.
- Trained crew members on Chipotle procedures, food safety, and customer service expectations.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Led opening and closing routines, verifying readiness, security, and compliance with restaurant standards.
- Resolved guest concerns quickly, protecting brand standards and maintaining positive dining experiences.
General Manager
16 Years 6 Months- Directed daily restaurant operations, ensuring service, food quality, and guest satisfaction standards.
- Recruited, trained, and coached staff to strengthen performance and support consistent team execution.
- Managed labor, scheduling, and payroll controls to align staffing with business demand.
- Monitored inventory, ordering, and waste practices to maintain stock availability and cost control.
- Enforced food safety, cleanliness, and cash handling procedures to protect guests and assets.
- Resolved guest concerns promptly, preserving positive service recovery and repeat business.
- Analyzed sales trends and operational results to guide staffing and performance decisions.
- Led shift execution and accountability efforts to improve efficiency across front and back of house.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Education
High School Diploma
Skills
Operations management
Team management
Budget control
Training and development
Performance assessment
Performance targets
Employee training
Operational oversight
Sales operations
Team leadership
Customer service
Cost management
Operational strategy
Certification
Ser
Languages
English
Full Professional
Timeline
Manager
Wayback Burgers
04.2026 - 09.2026Read More
Manager
Subway
08.2025 - 04.2026Read More
Manager
Freebirds World Burrito
12.2024 - 06.2025Read More
Manager
MOD Pizza
04.2024 - 10.2024Read More
Manager
Chipotle Restaurant
09.2023 - 05.2024Read More
General Manager
Sonic Drive-In
10.2006 - 04.2023Read More
Lago Vista High School
High School Diploma
Read More