Larashae Short
Prattville
Summary
Dynamic Team Lead with a proven track record at Whataburger, excelling in customer service excellence and team training initiatives. Enhanced operational efficiency through workflow optimization and developed training materials that improved onboarding consistency. Skilled in building customer relationships and fostering teamwork, ensuring a high-quality experience for all patrons.
Overview
4
4
years of professional experience
Work History
Team Lead
Whataburger
Prattville, AL
08.2023 - Current
- Supervised daily operations to ensure high-quality customer service and operational efficiency.
- Trained and mentored team members on best practices and company policies.
- Streamlined workflow processes, enhancing speed of service during peak hours.
- Developed training materials for new hires, improving onboarding process consistency.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Cashier
Habaneros Restaurant
Millbrook, AL
02.2022 - 07.2023
- Assisted in training new cashiers on operational procedures and best practices.
- Managed inventory by restocking supplies and tracking product availability.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Performed cash, card, and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Cashier
Subway
Deatsville
04.2023 - 06.2023
- Maintained cleanliness and organization of work area to enhance customer experience.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Marbury High School
Deatsville, ALSkills
Customer service excellence
Team training initiatives
Workflow optimization
Customer relationship building
Customer focus
Relationship building
Teamwork and collaboration
Flexible schedule
Timeline
Team Lead
Whataburger
08.2023 - Current
Cashier
Subway
04.2023 - 06.2023
Cashier
Habaneros Restaurant
02.2022 - 07.2023
High School Diploma -
Marbury High School