Larbi H. Abdelhamid
Alexandria,Virginia
Summary
Highly skilled IT Technician with robust background in troubleshooting, software and hardware installation, and network support. Display strong abilities in problem-solving, customer service, and technical communication. Proven track record of enhancing system performance and reducing downtime across various work settings. Known for adapting quickly to new technologies and mastering innovative tools.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Supervisor
Levy Restaurants, Compass Group
Washington DC, USA
01.2024 - Current
- Configured IT equipment such as computer hardware and network components.
- Patched network ports consistently.
- Do all office installation hardware equipment installation and troubleshoot any office-related issues (Windows, printers, software, hardware, network).
- Install all point-of-sale systems in the building, and troubleshoot related issues.
- Leading the IT team during events on multiple occasions.
- Manage IT equipment inventory.
- Acquired experience managing different POS platforms and related software.
- Recommended hardware and software acquisitions to help users assess needs and justify equipment and services.
- Resolved complex technical problems related to server infrastructure, networking equipment and applications.
- Evaluated organization's technology to recommend upgrades for hardware and software.
- Maintained knowledge of advances in information technology systems and applications.
- Provided company users with tech support for IT problems and account maintenance.
- Ensured that all new technology initiatives were properly tested before implementation into production environment.
- Performed troubleshooting steps when needed in order to diagnose and resolve technical issues quickly and effectively.
- Completed day-to-day duties accurately and efficiently.
Customer Service Representative
ClearSecure
Sterling, Virginia
06.2023 - 12.2023
- Promote clear and identity verification, and security services.
- Educating potential clients.
- Help clients and provide the necessary assistance.
- Confirming the identity of individuals using various methods and technologies provided by Clear Secure.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
A.A.S. - Cloud Computing
Northern Virginia Community College
Alexandria, VA01-2026
Master's degree - Organizational Communication
University of Algiers 3
Algiers07.2021
Skills
- Technical Support
- Help desk support
- Remote support
- Onsite support
- Hardware installation
- Network configuration
- System configuration
- Hardware testing
- Network testing
- Maintenance & repair
- Advanced troubleshooting
- Asset management
- Problem-Solving Abilities
- Able to Work Under Pressure
Languages
French
Professional
English
Professional
Arabic
Native/ Bilingual
Certification
Cpmptia A+
Timeline
IT Supervisor
Levy Restaurants, Compass Group
01.2024 - Current
Customer Service Representative
ClearSecure
06.2023 - 12.2023
Cpmptia A+
A.A.S. - Cloud Computing
Northern Virginia Community College
Master's degree - Organizational Communication
University of Algiers 3
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