Philip Tran
IT Consultant
Dallas,TX
Overview
5
5
years of post-secondary education
15
15
years of professional experience
Work History
IT Supervisor
Horizon Dental Management
Plano, TX
08.2021 - Current
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Interacted and negotiated with vendors and contractors to secure products and services.
- Built, repaired and installed computer-related hardware based on deployment procedures.
- Created and terminated user's accounts from start to finish in business applications.
- Oversaw daily performance of computer systems and immediately responded to all issues to keep network up and running.
- Wrote policy, procedure and manuals governing internal IT use.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
Owner
Yokai Technology
Dallas, TX
01.2013 - 08.2021
- Helped small business offices with support for their daily IT needs (Mainly Dental offices)
- Setup new office buildings with IT cabling (Data, Voice, AV, etc.)
- Setup networking devices
- Setup servers and workstations
- Setup AV equipment
- Setup practice management software with backup solutions
Systems Engineer
Unified360
Dallas, TX
10.2008 - 05.2011
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Installed, configured, tested and maintained operating systems, application software and system management tools.
- Provided outstanding helpdesk service and support to customers.
- Provided day-to-day support to system users, educating employees on troubleshooting and problem-solving protocols.
Testing Engineer
Texas Instruments
Dallas, TX
01.2006 - 10.2008
- Liaised with sub-contractors to implement production testing and training of local support personnel.
- Managed time and test system resources to meet quality objectives and cost estimates.
- Contributed to project plans by providing time-scale estimates.
- Planned, designed and performed manual and functional project testing and reported defects.
Education
Bachelor of Science - Electrical Engineering
The University of Texas At Dallas
Richardson, TX 08.2001 - 05.2006
Skills
Network infrastructure administration
Switches and routers
Firewalls, VPNs and security products
Network security
Technical Analysis
Troubleshooting
Hardware and software installation
Problem-solving
Technical Support
Technical Writing
Cloud Computing
User support
Cost estimates
Timeline
IT Supervisor
Horizon Dental Management
08.2021 - Current
Owner
Yokai Technology
01.2013 - 08.2021
Systems Engineer
Unified360
10.2008 - 05.2011
Testing Engineer
Texas Instruments
01.2006 - 10.2008
Bachelor of Science - Electrical Engineering
The University of Texas At Dallas
08.2001 - 05.2006
Summary
Knowledgeable IT Manager oversees technology deployment and maintenance. Instructs and leads IT staff members in support of hardware, software and networking infrastructure. Actively works with executives to determine and implement tech needs. Manages technology strategy, training and documentation.