Tabias DeWitt
I.T. Supervisor
Decatur,US
Summary
Resourceful IT Supervisor with 10+ years of experience managing support teams, resolving technical issues, and leading infrastructure projects. Adept at streamlining IT operations, improving system uptime, and enhancing user experience. Strong communicator and problem-solver with deep technical skills across platforms and software.
Overview
11
11
years of professional experience
Work History
IT Supervisor
Sparus Holdings
01.2021 - Current
- Supervise 6-person IT team supporting all internal departments.
- Oversee systems administration, access management, and help desk workflows.
- Coordinate hardware and software support, including procurement and upgrades.
- Drive IT initiatives to enhance operational efficiency and cybersecurity posture.
IT Technician
CWC (Commercial Workplace Consultants)
01.2019 - 01.2021
- Delivered Tier 2 support for user systems and networks.
- Managed 16 virtual servers and 4 Cisco Meraki firewalls.
- Administered user access to Office 365 and Adobe platforms.
- Recognized as Employee of the Quarter in Q1 2020 for exceptional service.
Tech & Sales Support Specialist
T-Mobile Contact Center
01.2017 - 01.2019
- Provided phone-based tech support and billing resolution.
- Ranked among Top 20 Associates nationwide; awarded international performance trip.
Inventory Specialist
Amazon
01.2016 - 01.2017
- Maintained accurate inventory records and ensured warehouse compliance.
Technical Support & Retention Agent
Convergys
01.2015 - 01.2016
- Supported AT&T and DirecTV customers; participated in merger rollout support.
Production Technician
Hope Industrial Systems
01.2014 - 12.2014
- Assembled industrial computing hardware and supported engineering projects.
Education
B.S. - Computer Science
Albany State University
Skills
IT Team Leadership
Staff Training
Help Desk Operations
Windows Support
macOS Support
iOS Support
Android Support
Office 365 Administration
Adobe User Administration
Network Infrastructure
Cisco Meraki
Virtualization
Server Management
Endpoint Security
Device Management
Vendor Relations
Technical Documentation
C
HTML
Java
Windows
macOS
Android
iOS
Office 365
Adobe Suite
Pro Tools
Norton
McAfee
Printers
Firewalls
Servers
MacBooks
Mobile Devices
Virtual Servers
Firewall Configurations
Hardware maintenance
Network administration
IT asset management
Enterprise resource planning
Target Role
- IT Supervisor
- IT Support Lead
- Systems Administrator
Timeline
IT Supervisor
Sparus Holdings
01.2021 - Current
IT Technician
CWC (Commercial Workplace Consultants)
01.2019 - 01.2021
Tech & Sales Support Specialist
T-Mobile Contact Center
01.2017 - 01.2019
Inventory Specialist
Amazon
01.2016 - 01.2017
Technical Support & Retention Agent
Convergys
01.2015 - 01.2016
Production Technician
Hope Industrial Systems
01.2014 - 12.2014
B.S. - Computer Science
Albany State University