Tabias DeWitt
I.T. Supervisor
Decatur,US
Summary
Resourceful IT Supervisor with 10+ years of experience managing support teams, resolving technical issues, and leading infrastructure projects. Adept at streamlining IT operations, improving system uptime, and enhancing user experience. Strong communicator and problem-solver with deep technical skills across platforms and software.
Overview
11
11
years of professional experience
Work History
IT Supervisor
Sparus Holdings
01.2021 - Current
- Supervise 6-person IT team supporting all internal departments.
- Oversee systems administration, access management, and help desk workflows.
- Coordinate hardware and software support, including procurement and upgrades.
- Drive IT initiatives to enhance operational efficiency and cybersecurity posture.
IT Technician
CWC (Commercial Workplace Consultants)
01.2019 - 01.2021
- Delivered Tier 2 support for user systems and networks.
- Managed 16 virtual servers and 4 Cisco Meraki firewalls.
- Administered user access to Office 365 and Adobe platforms.
- Recognized as Employee of the Quarter in Q1 2020 for exceptional service.
Tech & Sales Support Specialist
T-Mobile Contact Center
01.2017 - 01.2019
- Provided phone-based tech support and billing resolution.
- Ranked among Top 20 Associates nationwide; awarded international performance trip.
Inventory Specialist
Amazon
01.2016 - 01.2017
- Maintained accurate inventory records and ensured warehouse compliance.
Technical Support & Retention Agent
Convergys
01.2015 - 01.2016
- Supported AT&T and DirecTV customers; participated in merger rollout support.
Production Technician
Hope Industrial Systems
01.2014 - 12.2014
- Assembled industrial computing hardware and supported engineering projects.
Education
B.S. - Computer Science
Albany State University
Skills
IT Team Leadership
Target Role
- IT Supervisor
- IT Support Lead
- Systems Administrator
Timeline
IT Supervisor
Sparus Holdings
01.2021 - Current
IT Technician
CWC (Commercial Workplace Consultants)
01.2019 - 01.2021
Tech & Sales Support Specialist
T-Mobile Contact Center
01.2017 - 01.2019
Inventory Specialist
Amazon
01.2016 - 01.2017
Technical Support & Retention Agent
Convergys
01.2015 - 01.2016
Production Technician
Hope Industrial Systems
01.2014 - 12.2014
B.S. - Computer Science
Albany State University
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