Larena Scruggs
McKinney,TX
Summary
Motivated Claims Adjuster specializing in personal, property and casualty loss and damages. Comprehensive advice and delivering in the moments of truth. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable. I hold myself accountable for sustainably growing the business and each other. I see setbacks as opportunities while continuously asking myself how I impact customers.
Overview
21
21
years of professional experience
Work History
Market Coordinator
Williamsburg LLC
09.2021 - 03.2024
- Fostered a positive working environment that encouraged creativity, innovation, teamwork, accountability among team members.
- Supported product development efforts by providing valuable insights from customer feedback, market research, and competitive analysis data.
- Developed targeted marketing campaigns, leading to higher customer engagement and satisfaction rates.
- Captured new customers by optimizing business strategies and launching products to diversify offerings.
Real Estate Broker
Solution Realty LLC
01.2003 - 12.2022
- Generated leads and qualified prospects, facilitating smooth property transactions.
- Developed training materials to educate newly licensed agents on industry best practices, ensuring a high level of professionalism within the team.
- Analyzed local real estate market conditions and trends to identify profitable investment opportunities.
- Cultivated lasting relationships with past clients through consistent follow-up contact to support their ongoing real estate needs or concerns.
Human Resources Manager
Kmart Retail
10.2013 - 09.2017
- Liaised between multiple business divisions to improve communications.
- Introduced competitive compensation packages to attract high-caliber professionals while maintaining budgetary constraints.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Implemented customized performance management systems, providing ongoing feedback and development opportunities for employees.
Education
No Degree - Adjuster Licence
Top End Adjuster Trainin
Naperville, IL09.2019
Associate of Arts - Communication Studies
Alverno College
Milwaukee, WI12.2003
Skills
- Teamwork and Collaboration
- Information Verification
- Policy Review
- Documentation abilities
- Active Listening
- Eligibility Determination
- Documentation skills
- Property Damage Assessment
- Casualty and property loss
- Critical Thinking
Timeline
Market Coordinator
Williamsburg LLC
09.2021 - 03.2024
Human Resources Manager
Kmart Retail
10.2013 - 09.2017
Real Estate Broker
Solution Realty LLC
01.2003 - 12.2022
No Degree - Adjuster Licence
Top End Adjuster Trainin
Associate of Arts - Communication Studies
Alverno College
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