Laretta Tompkins
Draper,UT
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
15
15
years of professional experience
1
1
Certification
Work History
General Manager
Krispy Kreme
Sandy, UT
12.2018 - 03.2022
- Administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Orchestrated positive customer experiences by overseeing every area of Drive thru, online and front counter operations.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
General Manager
McDonald's
Las Vegas, NV
02.1993 - 03.2005
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Orchestrated positive customer experiences by overseeing every area of daily operations.
- Orchestrated positive customer experiences by overseeing every area of Drive thru and front counter operations
Education
Diploma - Massage Therapy
Career College
West Jordan06.2010
High School Diploma -
Ponderosa High School
Shingle Springs, CA05.1977
Skills
- Sales Tracking
- Verbal and Written Communication
- Team Leadership
- Goal Setting
- Recruitment and Hiring
- Policy Development and Enforcement
- Business Leadership
Certification
- Licensed LMT 10+ years -
- Serve safe Certified
Timeline
General Manager
Krispy Kreme
12.2018 - 03.2022
General Manager
McDonald's
02.1993 - 03.2005
Diploma - Massage Therapy
Career College
High School Diploma -
Ponderosa High School
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