LARHONDA A. ANDREWS

• Oversee daily guest check-in and check-out operations efficiently as night auditor.

• Facilitate guest reservations efficiently

• Utilized excellent communication skills in both written and verbal forms to effectively address customer inquiries and concerns.
• Enhanced customer satisfaction by efficiently handling high call volumes and resolving issues promptly.
• Reduced average call handling time through active listening, empathy, and effective problem-solving skills.
• Achieved high first-call resolution rates by providing accurate information and solutions to customers'' concerns.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.

• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

Supported transaction processing for merchandise and ensured store remained organized

• Assisted customers with shipping and logistics services. Processed transactions for office supplies and printing services. Performed faxing and scanning tasks to support customer needs.

Welcomed and attended to guests entering restaurant.

• Executed cashiering tasks efficiently, ensuring accurate transactions and customer satisfaction. Managed stocking responsibilities to maintain organized inventory displays. Assisted customers with inquiries and product selection to enhance shopping experience.

• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

• Crafted high-quality meals within deli market

• Managed dock operations, efficiently unloading merchandise from shipment trucks.

• Supported patients in physical therapy and organized medical records while assisting physician