LARHONDA HUNTER
MIAMI,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Youth Case Manager
Henderson Behavioral Health
Fort Lauderdale, Florida
01.2023 - Current
- Cultivated trusting relationships with youth to foster open communication and engagement in their treatment plans.
- Implemented individualized care strategies, leading to noticeable improvements in client engagement and progress towards goals.
- Obtain and review collateral information such as abuse and neglect history, educational, mental health, substance use, gang related activity and other pertinent information from other agencies involved with the youth and or family.
- Make service referrals to the appropriate providers and followed up for actions that needed to be taken.
- Developed creative interventions tailored to individual needs, resulting in marked gains in coping skills and emotional resilience.
- Assist youth with obtaining appropriate mental health, substance abuse evaluations based on administered assessments, and arrange for specialized testing and treatment, as needed.
- Assist youth and family with school enrollment; maintain school contact, verifying school attendance, academic performance, and behavior and accessing school system to monitor grades.
- Monitored and advocated for youth during court hearings and met with juvenile probation officers during the effective time.
- Provided crisis intervention services when necessary, ensuring the safety and well-being of all program participants.
- Conducted assessments to identify strengths and challenges impacting client progress.
- Maintained accurate records of client progress, facilitating more effective communication among team members regarding individual cases.
BILLING SPECIALIST - REMOTE
HCA Healthcare Inc.
Miami, Florida
06.2022 - 01.2023
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Investigated and resolved issues to maintain billing accuracy.
- Worked with team members and leadership to identify and develop process improvements.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Input payment history and other financial data to keep customer accounts up-to-date in system.
- Recorded amounts due for items purchased or services rendered by preparing statements, bills or invoices.
- Managed account receivables to maintain payments within net terms.
- Managed numerous client accounts to track and collect money owed.
- Managed all payments processing, invoicing and collections tasks.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Answered customer questions to maintain high satisfaction levels.
LEGAL SUPPORT SPECIALIST
State Attorney’s Office
Miami, FL
08.2016 - 06.2022
- Redacted confidential information from legal documents on case-by-case basis.
- Provided administrative support and conducted research to assist attorneys in civil litigation preparation.
- Participated in client interviews, observed questioning process and documented information.
- Maintained knowledge on case status by reviewing relevant records and reporting back to clients.
- Liaised between attorney and outside counsel, exchanging information.
- Managed office scheduling and kept accurate notes on deadlines, motions and other dates.
- Researched cases, prepared briefs, collected data and interpreted legal information.
- Conducted research and analyzed documents to prepare findings and formulate alternatives.
- Oversaw legal team appointments, hearings and depositions schedules.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Managed communication with courts regarding status of petitions and granted orders.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Troubleshot shortages and overages to support quality control efforts.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Improved customer service wait times to mitigate complaints.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
COLLECTION SPECIALIST
Institute for Family Health
Miami, FL
10.2015 - 11.2016
- Consulted with customers to resolve service and billing issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Set up and activated customer accounts.
- Answered inbound calls, chats and emails to facilitate customer service.
- Helped customers open accounts, make deposits, update information and carry out range of routine actions.
- Secured payments by following up with customers which disregarded promise to pay.
- Received and submitted payments and applied amounts to customer balances.
- Located and notified customers of delinquent accounts by mail, telephone or personal visits to solicit payment.
CASE MANAGER
Miami Rivers Of Life
Miami, FL
07.2012 - 12.2015
- Organized client documentation by checking files and verifying completeness of notes
- Wrote progress reports and testified under oath at court hearings
- Participated in IEP meetings and academic action plans
- Served as court liaison by attending court hearings and presenting reports and recommendations
- Evaluated client progress toward completing terms of probation and addressed difficulties
- Interpreted data from various assessment tools to determine the appropriate level of supervision.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Developed appropriate care plans for at-risk individuals and high-risk families.
- Coordinated individualized service plans for youth, addressing educational and emotional needs.
- Conducted thorough assessments to identify client needs, goals, preferences, strengths, and challenges effectively informing intervention strategies.
- Attended proceedings and testified for reunification and permanent placement cases.
- Collaborated with community members to develop and implement service initiatives.
- Monitored compliance with probation conditions through regular check-ins and progress reports.
- Managed caseloads effectively by prioritizing tasks, utilizing time management skills, and maintaining organized case files.
- Investigated youth activities, school attendance and employment.
- Strengthened family dynamics for successful rehabilitation by providing resources and support to both juveniles and their families.
- Facilitated meetings to collaborate with community leaders, presiding judges, attorneys and service providers.
- Visited homes of youth offenders and resolved family issues.
- Transported youth between detention centers, schools and medical institutions.
- Initiated crisis intervention by following official crisis communication plans and training.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
JUVENILE DETENTION OFFICER
Thompson Academy
Pembroke Pines, FL
03.2009 - 06.2012
- Determined and assigned inmates to appropriate housing
- Escorted inmates to and from cells, court, hospitals and medical appointments
- Tracked inmates through head counts, visitor logs and scheduled activities
- Searched the building and grounds, living quarters and work areas for contraband
- Booked new inmates into facility and processed inmates for release
- Made rounds at specified intervals and conducted head counts and roll calls
- Maintained the custody and control of [154] inmates housed in maximum security unit
- Oversaw [154] juveniles in a correctional residential facility setting.
DATA ENTRY CLERK
Sunshine Nursing Home
Atlanta, GA
05.2007 - 01.2009
- Entered numerical data into databases in a timely and accurate manner
- Obtained scanned records and uploaded them into the database
- Produced monthly reports using advanced Excel spreadsheet functions
- Reviewed and updated client correspondence files and scheduling database
- Added new material to file records and created new records
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
CUSTOMER SERVICE REPRESENTATIVE
Precision Response
Miami Lakes, FL
07.2003 - 01.2006
- Effectively managed a high-volume of inbound and outbound customer calls
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Accurately documented, researched and resolved customer service issues
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Education
High School Diploma -
Miami Dade College
Miami, FLSkills
- Case documentation
- Certified in CPR/AED
- Crisis intervention
- Report writing
- Team collaboration
Accomplishments
- Achieved sucessful placement through effectively helping with youth services.
Certification
- Wraparound Case Management 101 Training
Timeline
Youth Case Manager
Henderson Behavioral Health
01.2023 - Current
BILLING SPECIALIST - REMOTE
HCA Healthcare Inc.
06.2022 - 01.2023
LEGAL SUPPORT SPECIALIST
State Attorney’s Office
08.2016 - 06.2022
COLLECTION SPECIALIST
Institute for Family Health
10.2015 - 11.2016
CASE MANAGER
Miami Rivers Of Life
07.2012 - 12.2015
JUVENILE DETENTION OFFICER
Thompson Academy
03.2009 - 06.2012
DATA ENTRY CLERK
Sunshine Nursing Home
05.2007 - 01.2009
CUSTOMER SERVICE REPRESENTATIVE
Precision Response
07.2003 - 01.2006
High School Diploma -
Miami Dade College