Larhonda Stephens
Covington,Georgia
Summary
Creative and engaging Account Manager bringing 2 years of dynamic and diverse management experience. Recognized for essential business acumen and focus through budgetary and deadline adherence, and concept solutions. Visionary leader dedicated to aligning organizational business goals with quality work to achieve consistent success.
Overview
2
2
years of professional experience
Work History
Account Manager
Now Corp
Sandy Springs, GA
02.2022 - Current
- Developed and maintained relationships with key accounts to ensure client satisfaction.
- Identified clients needs by asking questions and advising on best solutions.
- Motivated and worked with onboarding team members to successfully integrate new clients into organization.
- Resolved clients complaints in a timely manner.
- Participated in brainstorming sessions to develop new ideas for business development initiatives.
- Accessed financial information to answer questions and gather details about specific accounts.
- Managed accounts receivable, including invoicing, payments, and collections.
- Conducted regular meetings with client to negotiate terms of payment agreements for their customers.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Generated weekly aging reports for management review.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Benefits Support Specialist
Gainwell Technology
Tucker, GA
12.2021 - 02.2022
- Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel.
- Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication.
- Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation.
- Interfaces with team members, management, and customers in reference to customer service issues.
- Reviewed accounts regarding membership eligibility
- Maintained up-to-date knowledge of changes in state and federal laws pertaining to health care coverage.
- Counseled prospects and policyholders on coverage, limits and regulations.
- Analyzed patient records to determine eligibility for coverage, benefit levels, and other related matters.
Education
Associate of Science - Marketing
Georgia Perimeter College
Decatur, GA03-2004
Skills
- Account Servicing
- Client Relationship Management
- Account Management
- Customer Service
- Complaint Management
- Cross-Functional Collaboration
- Multi-Task Management
- Internet Savvy
- CRM Systems
- Client Meetings
- Teamwork and Collaboration
- Excellent Communication Skills
- Accounts Receivable
- Account Oversight
- Collections Expertise
- Invoice Processing
- Proactive and Self-Motivated
- Attention to Detail
- Statement Review
- Microsoft Office
- Reconciling Accounts
- Time Management
- Account verification
- Team Training
- Account management
- Account servicing skills
- Management collaboration
- Vendor invoice processing
- Collections duties
- A/R expertise
- SLA fulfillment
- Accounting remittances
- Automated processing
Accomplishments
- Created the first Collections training manual for Now Corp
- Managed account receivable department independently, handling over 50 accounts.
- Hand selected by upper management to team up with the technology department to create a new collections module.
- Promoted from Account Receivable specialists to Account Manager handling over 50 accounts in less than a year.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Account Manager
Now Corp
02.2022 - Current
Benefits Support Specialist
Gainwell Technology
12.2021 - 02.2022
Associate of Science - Marketing
Georgia Perimeter College