La Rhonda Stewart
Oklahoma City,OK
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Resident Care Specialist 2
Oklahoma Office Of Juvenile Affairs
07.2023 - Current
- Provides security and supervision to adjudicated residents in a variety of situations and activities.
- Performs routine duties in care, custody, education, and treatment of residents; observes, records, and reports health symptoms, behavior, and activity of residents.
- Manages aggressive and non-aggressive behavior through verbal and physical intervention using prescribed and approved techniques; quickly responds to physical assaults, riots, and other emergency situations.
- Conducts counts of residents and enforces institutional rules and regulations; observes resident and staff activities on multiple surveillance monitor screens.
- Inspects the facility's living areas and work locations to ensure health and safety standards are being met, conducts searches for unauthorized objects, materials, and contraband; maintains security in an assigned area or post; controls movement of residents to and from living quarters for activities and off-campus appointments; maintains order and discipline during programs, meals, and recreation periods by utilizing empathic verbal communication skills.
- Completes written and/or typed reports on a variety of incidents and residents' behaviors; sends and receives verbal transmissions over a hand-held radio; maintains a written log of daily facility activities; communicates by telephone with emergency responder agencies in crisis situations.
- Observed residents placed on Suicide Prevention.
Caregiver
Ernestine Brown
08.2008 - 07.2022
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Collaborated with healthcare team members to develop personalized care plans, resulting in tailored support and improved wellbeing.
- Managed appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Turned and positioned bedbound to prevent bedsores and maintain comfort levels.
- Replaced bandages, dressings and binders to care for wounds and encourage healing.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Child Welfare Specialist 2
Oklahoma Department Of Human Services
07.2007 - 12.2011
- Improved child welfare outcomes by conducting thorough assessments and developing tailored case plans.
- Collaborated with multidisciplinary teams to ensure optimal service delivery for children and families.
- Assisted in the placement of children into safe, nurturing foster homes by conducting comprehensive home studies.
- Enhanced family reunification rates through diligent monitoring and support of parent-child visitations.
- Ensured child safety through regular home visits, careful documentation, and ongoing communication with involved parties.
- Advocated for the best interests of children during court proceedings, presenting clear recommendations based on thorough evaluations.
- Maintained accurate records of client interactions, service referrals, case plan progressions in adherence to agency standards for quality assurance purposes.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Continuously updated professional knowledge and skills by attending trainings, conferences, and workshops related to child welfare best practices.
- Provided crisis intervention services as needed for clients experiencing urgent challenges related to child protection concerns or family dynamics issues.
Education
Bachelor of Science - Human And Family Service/Biblical Studies
Southwestern Christian University
Bethany, OK05.2000
Skills
- Privacy and confidentiality
- Compassionate Caregiving
- Social interaction
- Client Relationship Management
- Interpersonal skills
- Detail oriented
Timeline
Resident Care Specialist 2
Oklahoma Office Of Juvenile Affairs
07.2023 - Current
Caregiver
Ernestine Brown
08.2008 - 07.2022
Child Welfare Specialist 2
Oklahoma Department Of Human Services
07.2007 - 12.2011
Bachelor of Science - Human And Family Service/Biblical Studies
Southwestern Christian University
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