LARIECE JAMES
Cincinnati
Summary
Polite, professional, and energetic woman with a solid history of achievement in customer service. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include communication, patients and problem solving. Friendly and enthusiastic with 10+ years of specialization in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times.
Overview
11
11
years of professional experience
Work History
Call Center Representative
LaRosa's Guest Service Center
10.2023 - Current
- Increased efficiency and team productivity by promoting operational best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Implemented and developed customer service training processes.
Nurses Aide
Evergreen Retirement Home
03.2020 - 10.2023
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Store Manager
Citi Trends
08.2015 - 03.2020
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Instruct staff on how to handle difficult and complicated sales.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Plan and prepare work schedules and keep records of employees' work schedules and time cards.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Bachelor of Science - Social Work
The Ohio State University
Columbus, OH03-2027
Associate of Arts - Business Administration
Strayer University
Washington, DC06-2025
GED -
Queen City Vocational
Cincinnati, OH05-2016
Skills
- Active Listening
- Critical Thinking
- Troubleshooting
- Customer and Personal Service
- Transportation
- Computers and Electronics
- Training experience
- Resolving issues
- Management of Personnel Resources
- Data gathering
- Documentation and reporting
- Problem-solving skills
Timeline
Call Center Representative
LaRosa's Guest Service Center
10.2023 - Current
Nurses Aide
Evergreen Retirement Home
03.2020 - 10.2023
Store Manager
Citi Trends
08.2015 - 03.2020
Bachelor of Science - Social Work
The Ohio State University
Associate of Arts - Business Administration
Strayer University
GED -
Queen City Vocational