Larika Mishaw
Louisville,KY
Summary
Customer service professional with 2+ years of experience in fast-paced, detail-driven roles requiring accurate data entry, multi-system navigation, and strict confidentiality standards. Skilled at engaging customers by phone and in person, collecting and verifying sensitive personal and financial information, and resolving inquiries with empathy and efficiency. Experienced with HIPAA-regulated data handling and insurance/eligibility issue resolution. Reliable, compassionate communicator committed to connecting people with the resources and benefits that support their well-being.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician
Walgreens Pharmacy
Louisville, KY
03.2026 - Current
- Engage directly with patients and insurance providers to collect, verify, and enter personal, medical, and financial information into multiple computer systems with 100% accuracy.
- Process an average of 50+ transactions daily, interpreting detailed instructions (SIG codes) and ensuring accurate, timely service in a fast-paced environment.
- Identify and resolve third-party insurance rejections, communicating with providers and patients to minimize delays and connect them with available coverage options.
- Maintain strict confidentiality of sensitive patient records in full compliance with HIPAA and company data-security policies.
Retail Consultant
FedEx Office
Louisville, KY
11.2023 - 03.2026
- Delivered attentive in-person customer service by addressing questions and concerns to improve satisfaction and build trust.
- Resolved escalated customer issues by listening carefully, identifying root causes, and applying company policy to reach positive outcomes.
- Entered and processed customer orders and account information accurately across internal systems, reducing errors and wait times.
- Trained new staff on customer service protocols and company policies, reinforcing consistent, high-quality service standards.
- Analyzed customer feedback to identify service gaps and implement improvements that increased retention.
Costumer Service Representative
Teleperformance USA
Louisville, Kentucky
06.2021 - 01.2022
- Handled high-volume inbound calls in a remote call center environment, assisting customers with account questions, billing issues, and service requests.
- Accurately entered and updated customer information across multiple systems while maintaining data confidentiality and quality standards.
- Communicated clearly and patiently with a diverse customer base, resolving issues efficiently while adhering to company scripts and compliance guidelines.
- Met and exceeded call quality, accuracy, and productivity metrics in a fast-paced, performance-driven environment.
Education
Pharmacy Technician -
Stepful | National HealthCareer Association
Skills
- Communication
- Customer Service
- Problem Solving
- Compliance
- Critical Thinking
- Data Entry
- Microsoft Office
- Attention to Detail
Timeline
Pharmacy Technician
Walgreens Pharmacy
03.2026 - Current
Retail Consultant
FedEx Office
11.2023 - 03.2026
Costumer Service Representative
Teleperformance USA
06.2021 - 01.2022
Pharmacy Technician -
Stepful | National HealthCareer Association