La'Rika Smith
Fort Worth,TX
Summary
Results-driven business leader prepared for the role with a robust history of steering companies toward success and fostering a culture of excellence. Known for a collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with a focus on strategic planning and operational excellence. I believe in customer satisfaction, no company can expand without it, for this reason, I have harnessed multicultural ways to implement conflict resolution so that both the client and the employee walk away with a smile.
Overview
15
15
years of professional experience
Work History
C.E.O
Our Voice Matters International Peace Coalition
02.2012 - Current
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead the industry in innovation and push progress.
- Implemented cost-saving initiatives to reduce operational expenses without sacrificing quality.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Established and maintained strong relationships with customers, vendors, and strategic partners.
Apostle
Overcomers By Faith Healing and Deliverance Min.I
07.2011 - Current
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
C.E.O./Certified Notary Signing Agent
A Diamond Heart Notary Signing Services
04.2010 - Current
- Supported timely and accurate administrative task completion.
- Enhanced the overall client experience by providing additional services as needed, such as witnessing signatures on affidavits or administering oaths and affirmations.
- Managed challenging situations with poise and professionalism, resolving conflicts between parties while maintaining a neutral position as a Notary Signing Agent.
- Facilitated seamless real estate transactions by accurately executing all necessary documents, including deeds, mortgage notes, and affidavits.
- Increased efficiency for lenders and title companies by promptly returning completed documents after thorough verification of their accuracy.
- Streamlined the signing process for smoother transactions by maintaining an organized workflow and paying close attention to detail.
- Contributed to the growth and success of the business through consistent delivery of high-quality notary services, resulting in repeat clients and positive word-of-mouth referrals.
Customer Relations Executive
Sky + Orange Productions
05.2017 - 07.2023
- Created and maintained a detailed database to develop promotional sales.
- Established performance and service goals and held associates accountable for individual performance.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Provided valuable feedback to management regarding potential improvements to products or services based on customer insights gathered during interactions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Streamlined the complaint resolution process for increased efficiency and improved response times.
- Successfully managed escalated cases involving complex problems requiring collaboration across multiple internal departments to achieve favorable outcomes.
- Partnered with sales teams to provide critical insights into customer needs, leading to increased upselling opportunities and revenue generation.
Education
Associate of Science - Counseling Psychology
Walden University
Minneapolis, MN09-2014
GED -
Atlanta Job Corps
Atlanta, GA06-2000
Skills
- Mobile notary services
- Real estate transactions
- Document preparation
- Identity verification
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
Timeline
Customer Relations Executive
Sky + Orange Productions
05.2017 - 07.2023
C.E.O
Our Voice Matters International Peace Coalition
02.2012 - Current
Apostle
Overcomers By Faith Healing and Deliverance Min.I
07.2011 - Current
C.E.O./Certified Notary Signing Agent
A Diamond Heart Notary Signing Services
04.2010 - Current
Associate of Science - Counseling Psychology
Walden University
GED -
Atlanta Job Corps
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