Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Larinda Gaytan

Memphis,TN

Summary

Dynamic customer service professional with extensive experience at Tasha Cleaning Service, excelling in conflict resolution and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Adept at utilizing CRM software for efficient follow-up, contributing to increased loyalty and repeat business. Committed to delivering exceptional service in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Tasha Cleaning Service
01.2022 - 08.2025
  • Responded to customer inquiries, providing accurate information and resolving issues promptly.
  • Assisted in scheduling cleaning appointments, ensuring optimal time management and resource allocation.
  • Maintained detailed records of customer interactions using CRM software for efficient follow-up.
  • Collaborated with team members to streamline communication processes, enhancing service delivery.
  • Adapted quickly to changes in scheduling and service requests, demonstrating flexibility in dynamic environments.
  • Provided training support to new team members on customer service protocols and best practices.
  • Ensured adherence to company policies by handling complaints professionally and efficiently mitigating conflicts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Beauty Advisor

Sephora USA
03.2023 - 09.2023
  • Provided personalized beauty consultations to enhance customer experience and satisfaction.
  • Demonstrated product knowledge by educating clients on skincare and makeup application techniques.
  • Assisted in maintaining store visual standards by organizing displays and ensuring product availability.
  • Collaborated with team members to execute promotional events and drive sales initiatives effectively.
  • Utilized point-of-sale systems to process transactions accurately and efficiently, ensuring smooth customer service flow.
  • Engaged with customers to build relationships, fostering loyalty and repeat business through exceptional service.
  • Analyzed customer feedback to identify trends, enhancing service offerings and improving overall client satisfaction levels.
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.

Central Outreach Specialist

UHC
11.2021 - 04.2023
  • Assisted in developing outreach materials to engage target audiences effectively.
  • Supported coordination of community events to promote organizational initiatives and foster relationships.
  • Conducted research on community needs to inform outreach strategies and program development.
  • Participated in training sessions to enhance communication skills and outreach techniques.
  • Collaborated with team members to streamline outreach processes and improve engagement outcomes.

Education

Cosmetologist License - Cosmetology

Empire Beauty School
Memphis, TN
03.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Customer relations
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Client relations
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Paperwork processing
  • Appointment scheduling
  • Order processing

Timeline

Beauty Advisor

Sephora USA
03.2023 - 09.2023

Customer Service Representative

Tasha Cleaning Service
01.2022 - 08.2025

Central Outreach Specialist

UHC
11.2021 - 04.2023

Cosmetologist License - Cosmetology

Empire Beauty School

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Larinda Gaytan