Summary
Overview
Work History
Education
Skills
Timeline
Generic

LARINDA REEDER

Muscle Shoals,AL

Summary

Eagerly pursuing a role as an experienced customer service professional with exceptional problem solving and communication skills. With a proven track record ensuring customer satisfaction, the aim is to consistently deliver high-quality and positive customer service

Overview

10
10
years of professional experience

Work History

Customer Service Professional

Corebridge Financial
05.2019 - 10.2023
  • Handles customer inquiries with precision speed managing complex issues with customers policies.
  • Maintain accurate records of all customers interactions, documenting inquiries and necessary corresponding actions.
  • Delivers high-quality customer service meeting key department metrics.

Customer Service Associate

Sitel
11.2017 - 05.2019
  • Facilitated interactions with clients and insurance carriers.
  • Provide coverage information and suggestions when needed.
  • Successfully managed daily client service transactions including policy endorsement certificates and cancellations ensuring effective operations.

Customer Service Representative

Atmos Energy
04.2014 - 08.2016
  • Oversaw daily client service transactions including bill review and adjustments
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Created orders to stop and start service and emergency calls.


Education

No Degree - Medical Assitant

Vista College
Amarillo, TX
05.2010

Skills

  • Microsoft Word
  • Call Center Operations
  • High-Volume Environments

Timeline

Customer Service Professional

Corebridge Financial
05.2019 - 10.2023

Customer Service Associate

Sitel
11.2017 - 05.2019

Customer Service Representative

Atmos Energy
04.2014 - 08.2016

No Degree - Medical Assitant

Vista College

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LARINDA REEDER