Larinda Whiters
Atlanta,United States
Summary
Excellent communication, planning and conflict resolution skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Ashley Stewart
Fayetteville, GA
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Representative- Work From Home
Old Navy
Atlanta, GA
09.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to customers.
- Meet personal/customer service team sales targets and call handling quotas
Collector
National Credit System
Marietta, GA
09.2017 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulation
- Reached out to approximately 150 account holders daily.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Manager
Red Roof Inn Hotel
Atlanta, GA
10.2010 - 08.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
Manager
Dollar Tree Stores
Atlanta, Georgia
03.2006 - 08.2009
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team member
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Bachelor Of Administrative Studies - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA05.2019
High School Diploma -
Charles Lincoln Harper High School
Atlanta, Georgia06.1986
Skills
Automated Account Review
Credit Extension Negotiation
Conflict Resolution
Problem Investigation
Payment Processing
Debt Repayment Negotiation
Phone Etiquette
Teamwork and Collaboration
Timeline
Assistant Manager
Ashley Stewart
01.2024 - Current
Customer Service Representative- Work From Home
Old Navy
09.2022 - 12.2024
Collector
National Credit System
09.2017 - 12.2022
Manager
Red Roof Inn Hotel
10.2010 - 08.2017
Manager
Dollar Tree Stores
03.2006 - 08.2009
Bachelor Of Administrative Studies - Business Administration And Management
Atlanta Metropolitan State College
High School Diploma -
Charles Lincoln Harper High School