Larinda Whiters
Atlanta,United States
Summary
Excellent communication, planning and conflict resolution skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Assistant Manager
Ashley Stewart
01.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Representative- Work From Home
Old Navy
09.2022 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to customers.
- Meet personal/customer service team sales targets and call handling quotas
Collector
National Credit System
09.2017 - 12.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulation
- Reached out to approximately 150 account holders daily.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
Manager
Red Roof Inn Hotel
10.2010 - 08.2017
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Approved regular payroll submissions for employees.
Manager
Dollar Tree Stores
03.2006 - 08.2009
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team member
- Developed and maintained relationships with customers and suppliers through account development.
- Recorded inventory sales into organization's weekly income report.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Bachelor Of Administrative Studies - Business Administration And Management
Atlanta Metropolitan State College
Atlanta, GA05.2019
High School Diploma -
Charles Lincoln Harper High School
Atlanta, Georgia06.1986
Skills
Automated Account Review
Timeline
Assistant Manager
Ashley Stewart
01.2024 - Current
Customer Service Representative- Work From Home
Old Navy
09.2022 - 12.2024
Collector
National Credit System
09.2017 - 12.2022
Manager
Red Roof Inn Hotel
10.2010 - 08.2017
Manager
Dollar Tree Stores
03.2006 - 08.2009
Bachelor Of Administrative Studies - Business Administration And Management
Atlanta Metropolitan State College
High School Diploma -
Charles Lincoln Harper High School
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