Shandra Archibald
Brooklyn,NY
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Assistant Manager
Ashley Stewart
07.2023 - Current
- Established open lines of communication with team for feedback and suggestions.
- Led training initiatives, enhancing employee skills and confidence.
- Addressed service gaps with targeted initiatives to exceed customer expectation.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Cultivated cohesive team environment by providing clear direction and support.
Real Estate Agent
Ulysses’s Real Estate
01.2016 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
- Communicated with clients to understand property needs and preferences
- Maintained connections with clients to encourage repeat business and referrals
Front Desk Assistant Manager
Atlantic Motor Inn
03.2018 - 06.2023
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency
- Trained new staff on correct procedures, compliance requirements and performance strategies
- Greeted visitors and customers upon arrival, helped and answered questions to build rapport and retention
- Managed front desk maintenance of client records and lab data
Assistant Manager
Kings Hotel
01.2012 - 07.2016
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
Senior Administrative Assistant Representative
CGI-AMS (TRANSIT ADJUDICATION BUREAU)
01.2005 - 12.2011
- Prepare Hearing Officers Invoice for Payroll
- Perform complex MS word and excel processing assignments
- Distribute reports, Audit QC (Quality control) reports
- Address updates/bad address, assign batches
- Prepare NOV's (Notice of Violations) to be shipped to Key-punch vendor
- Maintain file
- Update batch verification log
- Audit quality control
- Maintained mail and supply room
- Create memorandums and Calendars and various forms of documents
- Open and log all incoming and outgoing mails
- Operated postage machinery and utilized courier systems for FedEx, and UPS Services
Education
Bachelor of Science - Organizational Management
Nyack College
Nyack, NY01.2007
Associate of Applied Science - Business Administration
Borough of Manhattan Community College
New York, NY01.2004
Skills
- Microsoft Office 2000
- Microsoft Outlook
- MS Word
- MS PowerPoint
- Excel
- Spreadsheet
- Internet
- Highly organized
- Keyboarding 40 wpm
- Great organizational skills
- Verbal skills
- Written skills
- Interpersonal skills
- Team player
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
Certification
- Leukemia and Lymphoma Society (Marathon partaker)
- License Real Estate Agent
Timeline
Assistant Manager
Ashley Stewart
07.2023 - Current
Front Desk Assistant Manager
Atlantic Motor Inn
03.2018 - 06.2023
Real Estate Agent
Ulysses’s Real Estate
01.2016 - Current
Assistant Manager
Kings Hotel
01.2012 - 07.2016
Senior Administrative Assistant Representative
CGI-AMS (TRANSIT ADJUDICATION BUREAU)
01.2005 - 12.2011
Associate of Applied Science - Business Administration
Borough of Manhattan Community College
Bachelor of Science - Organizational Management
Nyack College
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