Summary
Overview
Work History
Education
Skills
Activities
References
Timeline
Generic

LARISHA LANDERS

Henrico,Va.

Summary

Dynamic professional with a proven track record in cross-functional coordination and problem-solving, evidenced by resolving 90% of insurance claims at ACI-Accelerated Claims. Excelled in roles requiring active listening and advanced . Specialized in transforming customer and client relationships, enhancing brand representation through innovative solutions. of consistently improving operational processes to enhance the overall customer experience.

Overview

8
8
years of professional experience

Work History

Mod team Associate

Wal-Mart
10.2023 - Current
  • Stock freight, Set and reset modulars to ensure accuracy of product display and location

Customer service rep

Maximus Federal
07.2022 - 05.2023
  • Answer incoming calls
  • Check status of insurance claims
  • Assist with setting up/ changing medicare insurance
  • Analyze bills and assist with bill disputes

Patient Counselor

ACI-Accelerated Claims
11.2019 - 01.2021
  • Specialized in investigating auto and workers comps claims for hospital reimbursements
  • Data entry, billing and handling customer, lawyer, and insurance customer relations
  • Resolved 90% of insurance claims toward settlement of hospital delinquent accounts

Energy conservation specialist

Automatic Climate
04.2017 - 10.2019
  • Overseer of energy conservation project to recruit recipients in participating in installment of energy efficiency products in homes
  • Created scheduling and appointments for technicians and submitted claims for reimbursement

Education

Associate of Human Service -

Thomas Nelson Communtiy College
05.2022

GED -

01.2003

Skills

  • Active listening
  • Effective questioning
  • Problem-solving techniques
  • Detail oriented
  • Cross-functional coordination
  • De-escalation techniques
  • Brand representation
  • Innovative
  • Data Entry
  • Microsoft
  • Excel

Activities

  • Dedicated to improving the quality of the lives and businesses that I encounter.
  • Love growth in people and building dreams.
  • Active non-profit member of Heat Foundation which provides help to single parents and children.
  • Seek to make a difference wherever I go.

References

References available upon request.

Timeline

Mod team Associate

Wal-Mart
10.2023 - Current

Customer service rep

Maximus Federal
07.2022 - 05.2023

Patient Counselor

ACI-Accelerated Claims
11.2019 - 01.2021

Energy conservation specialist

Automatic Climate
04.2017 - 10.2019

Associate of Human Service -

Thomas Nelson Communtiy College

GED -

LARISHA LANDERS