Marleny Castro
Boise,ID
Summary
Dynamic professional specializing in customer service and team leadership. Proven track record in training staff and managing store operations to boost sales and improve customer satisfaction.
Overview
5
5
years of professional experience
Work History
Mod Team Associate
TORRID
Boise, Idaho
05.2025 - 12.2025
- Managed daily store operations and ensured efficient staff performance.
- Trained and developed team members on customer service standards.
- Oversaw inventory management and maintained stock levels.
- Implemented visual merchandising strategies to enhance product displays.
- Coordinated promotional activities and special events to drive sales.
- Analyzed sales data to identify trends and opportunities for improvement.
- Resolved customer complaints promptly to ensure satisfaction.
- Managed daily operations of the store, including opening and closing procedures.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Conducted inventory management activities such as receiving shipments and maintaining stock levels.
Server Manager
4T Sports Bar
Nampa, Idaho
02.2023 - 08.2024
- Coached staff on strategies to enhance performance and improve customer relations.
- Trained and developed serving staff to ensure adherence to service standards and enhance team efficiency.
- Created positive guest experience by listening to guest needs and recommending options to meet requests.
- Supervised serving staff to drive high level of hospitality and food excellence.
- Analyzed customer feedback to identify areas for improvement and implemented effective solutions.
Account Manager
Alleviate Financial
Irvine, California
09.2020 - 08.2024
- Managed daily office operations and maintained organized filing systems.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Assisted in scheduling appointments and coordinating meetings for staff.
- Utilized office software to prepare documents and maintain databases.
- Communicated effectively with clients, vendors, and team members regularly.
- Maintained confidentiality of sensitive information in all documentation processes.
- Prepared reports using Microsoft Office applications including Excel, Word, and PowerPoint.
- Proofread documents for accuracy prior to distribution or printing.
- Managed a database of client information and inputted data accurately into system.
- Managed client accounts to ensure satisfaction and retention at Alleviate Financial.
- Conducted regular follow-ups to address client inquiries and concerns promptly.
Education
GED -
CWI
Nampa, ID02-2024
Skills
- Store operations
- Inventory management
- Visual merchandising
- Sales analysis
- Customer service
- Staff training
- Client management
- Account coordination
- Data analysis
- Report preparation
- Office administration
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Outbound marketing strategies
- Sales techniques
Languages
English
Full Professional
Spanish
Full Professional
References
References available upon request.
Timeline
Mod Team Associate
TORRID
05.2025 - 12.2025
Server Manager
4T Sports Bar
02.2023 - 08.2024
Account Manager
Alleviate Financial
09.2020 - 08.2024
GED -
CWI