Guadalupe (Lupe) Doria Jr.
Naples
Summary
Results-driven Associate Team Lead with experience in project management, team coordination and problem-solving. Proven ability to lead teams towards achieving operational goals by fostering cooperation and promoting efficiency. Skilled in communication, negotiation and strategic planning, with a consistent track record of improving team performance and productivity. Committed to creating positive work environment that encourages growth and development.
As a fabricator. Able to think outside of the box. Imagination, something out of nothing.
Overview
45
45
years of professional experience
1984
1984
years of post-secondary education
Work History
Associate,Team lead,MOD,Key holder
Sunshine Ace hardware
Naples
03.2019 - Current
- Trained new associates on store policies and customer service standards.
- Assisted in implementing merchandising strategies to enhance product visibility.
- Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
- Monitored safety protocols to maintain a secure shopping environment for customers.
- Ensured compliance with company policies, procedures, and quality standards.
- Maintained a positive work environment by encouraging collaboration among team members.
- Responded quickly to customer inquiries, concerns, or complaints in a professional manner.
- Provided support to team members in resolving complex customer issues.
- Assigned tasks to team members based on their individual strengths and capabilities.
- Evaluated employee performance regularly, providing feedback as needed.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Managed conflict resolution within the team to maintain a positive work environment.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Assisted customers with product selection and store navigation.
- Managed cash register operations and processed customer transactions.
- Trained new employees on store policies and customer service techniques.
- Maintained a clean and safe shopping environment for customers and staff.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Provided customer service including cashiering, merchandising and restocking shelves.
- Replenished merchandise displays throughout the store as needed.
- Verified accuracy of register tills at beginning and end of shift.
Assistant Manager
Southern, Service and Repair
Naples
09.2010 - 11.2018
- Supported customer inquiries by providing clear product and service information.
- Collaborated with technicians to ensure timely completion of repair tasks.
- Maintained inventory records, tracking tools and parts for service use.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
Foreman
West Coast Elevator/Continental Cabs and Entrances
Naples
01.1981 - 01.2008
- Assisted in maintaining elevator systems and components for safety compliance.
- Supported team members in installing and repairing elevator equipment.
- Learned to operate hand tools and power equipment effectively.
Education
Lely High School
Naples, FLSkills
- Customer service
- Employee training
- Visual merchandising
- Conflict resolution
- Safety compliance
- Team collaboration
- Performance evaluation
- Inventory management
- Sales support
- Problem solving
- Effective communication
- Task delegation
- Store operations
- Staff motivation
- Quality assurance
- Task prioritization
- Cross-functional teamwork
- Attention to detail
- Point of sale operation
- Order fulfillment
- Product inspection
- Transaction processing
- Welder/Fabricator
- Forklift operator
- Elevator technician and installation
- Boat, Airboat,catamaran fabricator
Affiliations
- Bee keeping for 5 years.
- Art- metal sculptures
- Warhammer, TCG, D&D and a few others.
Timeline
Associate,Team lead,MOD,Key holder
Sunshine Ace hardware
03.2019 - Current
Assistant Manager
Southern, Service and Repair
09.2010 - 11.2018
Foreman
West Coast Elevator/Continental Cabs and Entrances
01.1981 - 01.2008
Lely High School