Larissa Barnett - Woodard

Assist credit card holders with embedded benefits coverage and assisting with claims intake and providing assistance with Terms and conditions. As an enrollment specialist,

Assist with explaining different plan options, helping choose the best fit for their needs, and assisting with completing enrollment. Assist with Escalated calls, to resolve issues and concerns with card and policy holders.

• Assisted customers with sales needs such as inventory and shipping questions.
• Managed customer accounts, responding to inquiries and resolving customer service issues
• Prepared and presented sales reports and customer profiles to upper management.
• Assisted in the development of custom solutions for clients'' unique needs through active participation in brainstorming sessions with the sales team.

• Handled inbound and outbound calls in a timely manner, placing orders for customers needing products replaced, excellent troubleshooting skills to determine if problem can be resolved through technical support if possible assist customers with converting product from hardwire to modular.
• Scheduled appointments for customers needing additional assistance, assist customers with billing inquires including making proper adjustments for under or over billing discrepancies and processing payments for customers using a checking, debit or credit card account.
• Assigned to respond to escalated calls were customers wanted to file a complaint or either give recognition towards and agent and ensure that customers are satisfied.