LaRissa Betts
Oakland,CA
Summary
Detail-oriented and knowledgeable with excellent analytical skills, strong communication skills and experience in customer service. I take appreciation in adapting to new environments and learning new things along the way. I am a hard worker who works extremely well with others but also effortlessly independently.
Overview
14
14
years of professional experience
Work History
HR Specialist
Kaiser Permanente Regional Offices
12.2018 - 06.2024
- Responded to employee questions and requests for information in timely and knowledgeable fashion
- Explained employee benefit options
- Assisted with benefits enrollment and guidance on how to submit requesting supporting documentation
- Confirmed with employees if their supporting documentation was received or not
- Provided vendor contact information along with the group numbers
- Researched and advise of COBRA process and pricing for benefit termination
- Sent fulfillment forms to employees to add/delete dependents, change dependent personal data, request for Administrative Reviews, request for employee records, etc
- Created Life Events for employees to enroll dependents
- Transferred calls to other departments for further assistance
- Provided Local HR contact information
- Advised employees of how to find member discounts
- Accurately calculate deductions
- Confirmed employee tax withholding status
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates
- Worked with [Call Center Supervisors] to resolve problems, improve operations and provide exceptional customer service
Property Specialist
Dalt Hotel
03.2016 - 11.2018
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving property-related issues.
- Successfully negotiated favorable lease agreements with tenants, balancing their needs with property owner interests.
- Managed vendor relationships to ensure timely completion of maintenance tasks and adherence to budget constraints.
- Oversaw move-in and move-out procedures, ensuring a smooth transition for both incoming and outgoing tenants.
- Performed regular property inspections to maintain safety standards and identify potential issues before they escalated.
Authorization Agent
Old Republic Home Protection
04.2014 - 01.2016
- Analyzed warranty costs and claims data for negotiations with customers and suppliers
- Communicated with home owners, property management and technicians of status warranty claims
- Processed reimbursement checks for claims
- Processed service request for home owners to dispatch local service providers
- Processed purchase orders
Customer Service Representative
Veolia Transportation
04.2011 - 11.2013
- Dispatched service requests for client\s transportation
- Conferred with clients or supervising personnel in order to address questions, problems and request for service
- Managed customers contract to ensure accurate information
- Managed over 40 customer calls per day
Administrative Assistant
Just Media
01.2010 - 02.2010
- Managed office supplies, vendors, organization and upkeep
- Answered and managed incoming and outgoing calls while recording accurate messages
- Opened and properly distributed incoming mail
- Helped distribute employee notices and mail around the office
- Filed confidential and important documents
Education
High School Diploma -
Fremont High School
Oakland, CASkills
- Professional phone etiquette
- Excellent communication skills
- Customer service-oriented
- Flexible
- Accurate and detailed
- Works well under pressure
- Clerical knowledge
- Multi-line phone proficiency
- Critical thinker
- Filing and data archiving
- Proficiency In Conflict Resolution
- Active Listening Skills
- HRIS
- Documentation
- MS Office
- Research
- HR services
- Payroll and benefits administration
- Cash Handling
- Customer Service
- Payment Processing
- ID Verification
- Returns Processing
- Customer Assistance
- Product Restocking
- Cash Register Operation
- Property Inspections
- Tenant relations
- Maintenance Scheduling
- Knowledge of building codes
- Rent collection
- Office Staffing
- Dispute Handling
Timeline
HR Specialist
Kaiser Permanente Regional Offices
12.2018 - 06.2024
Property Specialist
Dalt Hotel
03.2016 - 11.2018
Authorization Agent
Old Republic Home Protection
04.2014 - 01.2016
Customer Service Representative
Veolia Transportation
04.2011 - 11.2013
Administrative Assistant
Just Media
01.2010 - 02.2010
High School Diploma -
Fremont High School