Larissa Deal
Dallas,TX
Summary
Currently works as a Customer Representative for Weed Man Lawn Care. Also, a veteran in the United States Air Force with a background in security, administration, and postal operations. Licensed in Forklifting and Class A CDL.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Weed Lawn Care
Houston, TX
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Official Mail Technician /Mail Delivery Driver
Tyndall Airforce Base
Panama, FL
07.2023 - Current
- Processed incoming and outgoing mail in a timely and accurate manner
- Delivered mail along prescribed route and retrieved additional mail from relay boxes.
- Operated postage meter machines and other mail processing equipment
- Maintained accurate records of mail shipments and deliveries
- Delivered mail to residents and business within assigned area.
Wing Executive Administration
Kunsan Airforce Base
Republic of South Korea
07.2022 - 07.2023
- Provided wing level administration support for fight wings, commanders, and generals while servicing 2.6K joint service members
- Managed daily operations, reviewed evaluations and awards, and tracked correspondence for over 30 command staff, wing staff agencies directors, and senior enlisted leaders
- Performed administration and personnel functions while overseeing commander support roles for military personnel flight, managed leave web system, incoming SharePoint checklist, and IT asset management
- Maintained Wing staff agency’s introduction program, managed in and out processing, and verified security clearance for incoming airmen
Wing Executive Administration
Nellis Airforce Base
Las Vegas, NV
04.2021 - 07.2022
- Screened and executed higher headquarters tasks
- Composed and reviewed executive commanders’ correspondence and briefings
- Coordinated distinguished visitors’ visits, meetings, and tours
- Maintained quality control and ensured timely reports for 4.5K active-duty personnel
Customer Support Journeyman
Nellis Airforce Base
Las Vegas, NV
07.2020 - 04.2021
- Executed timely group-level support to 297 enlisted airmen and civilians
- Managed in-processing and out-processing requirements
- Provided administration assistance to squadron leaders
- Completed personnel management requests in a timely manner
- Monitored leave web system, awards and decorations for enlisted and officer performance evaluations, and drug testing and ranking criteria
Force Protection/Motor Transport Operator
Ali Al Salem Airforce Base
Kuwait
01.2020 - 07.2020
- Ensured strict adherence to military safety standards and load securement protocols.
- Protects nuclear and conventional weapons systems and other resources
- Performs air base defense functions contributing to the force protection mission
- Defends personnel, equipment, and resources from hostile forces
- Safely transported personnel, equipment, and cargo weighing up to 10-50 tons over 20,000 miles, often in challenging terrain and adverse weather conditions.
Customer Support Journeyman
Nellis Airforce Base
Las Vegas, NV
10.2018 - 01.2020
- Executed timely group-level support to 297 enlisted airmen and civilians
- Managed in-processing and out-processing requirements
- Provided administration assistance to squadron leaders
- Completed personnel management requests in a timely manner
- Monitored leave web system, awards and decorations for enlisted and officer performance evaluations, and drug testing and ranking criteria
Education
Commercial Drivers license -
Coastal Truck Driving School
OPELOUSAS, LA10.2024
High School Diploma -
Ovey Comeaux High School
Lafayette, La05.2017
Skills
- Mail Delivery/Postal Service
- Detail oriented
- Adaptive
- Customer Service
- Effective Communication
- Map reading expert
- Safety minded
- Hazmat Certified
- Security Clearance
- Administrative Policies and Procedures
- Computer System
- Leadership
- Heavy hauling
- Cargo handling
- Clean DMV record
- Efficient and cost-conscious
- Route management
- Relationship building
Certification
- Airmen Leadership School- Certification of Supervision, 05/01/24
- Squadrons team of the year, 2023
- The Air and Space Commendation Medal, 2023
- The Air and Space Commendation Medal, 2022
Licensesendorsements
- Commercial Driver's License (CDL), A
- HAZMAT (H) Endorsement
- Forklift Power Industrial Truck Certified
Timeline
Customer Service Representative
Weed Lawn Care
02.2025 - Current
Official Mail Technician /Mail Delivery Driver
Tyndall Airforce Base
07.2023 - Current
Wing Executive Administration
Kunsan Airforce Base
07.2022 - 07.2023
Wing Executive Administration
Nellis Airforce Base
04.2021 - 07.2022
Customer Support Journeyman
Nellis Airforce Base
07.2020 - 04.2021
Force Protection/Motor Transport Operator
Ali Al Salem Airforce Base
01.2020 - 07.2020
Customer Support Journeyman
Nellis Airforce Base
10.2018 - 01.2020
Commercial Drivers license -
Coastal Truck Driving School
High School Diploma -
Ovey Comeaux High School