Larissa Gapon
Trumbull,CT
Summary
Dedicated customer service professional with extensive experience in retail environments, skilled in problem resolution, inventory control, and cross-department collaboration. Adept at enhancing customer satisfaction and streamlining operations. Eager to leverage expertise in a Customer Support Specialist role, contributing to team success and ensuring exceptional service outcomes.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Natural Grocers
11.2021 - 11.2025
- Customer Service duties in different departments of the natural food and supplements store
- Front End - cashiering and customer service
- Body Care Department - customer service duties, including consulting customers on various products, taking special orders, answering phone calls, creating promotion materials, presentation of products
- Grocery Department - customer service, answering phone calls, taking special orders, stocking shelves, organizing back stock, inventory, presentation
Head Clerk
Safeway
11.2016 - 11.2021
- Broad variety of retail associate duties, including cashiering and customer service.
- Administrative - assigned daily duties to associates to ensure the efficient functioning of the front end of the store, took incoming calls, performed a daily cash count and bookkeeping
- Responded to customer complaints, coordinated work between departments, and provided training to new employees
Education
BA -
OMSK STATE UNIVERSITY
Skills
- Service excellence
- Customer service expertise
- Collaborative teamwork
- Timely resolution of customer concerns
- Stock oversight
- In-depth product knowledge
- Inventory restocking
- Facilitating returns
- Product display management
- Experienced in operating POS systems
- Conflict resolution
Languages
Spanish
Professional Working
Russian
Native or Bilingual
Timeline
Customer Service Associate
Natural Grocers
11.2021 - 11.2025
Head Clerk
Safeway
11.2016 - 11.2021
BA -
OMSK STATE UNIVERSITY