Larissa Goldberg
Wilton,NY
Summary
I am a talented individual dedicated to providing effective and empathetic care. I seek to provide supportive care while simultaneously continuing both personal and professional development. I have worked with the public regarding positive and negative events. I truly enjoy interacting and assisting people in what ever area I am working in.
References are available upon request.
Overview
19
19
years of professional experience
Work History
Patient Access Centralized Scheduling
Saratoga Hospital
Saratoga Springs, New York
02.2025 - Current
- Scheduled diagnostic tests such as X-rays, CT scans, ultrasounds and MRIs for patients.
- Assessed patient eligibility for radiology studies according to protocol guidelines.
- Provided support to patients by answering questions about procedures and preparation.
- Managed patient records to ensure accurate scheduling and data entry.
- Ensured compliance with HIPAA regulations while managing patient data confidentiality.
- Verified insurance information with patients before appointments.
- Managed communication between patients and radiology staff efficiently.
- Coordinated with physicians to prioritize urgent radiology requests.
- Performed data entry tasks as needed, such as entering information into electronic health records.
- Provided excellent customer service by answering inquiries in a timely manner.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
Patient Access Specialist Cardiovascular Suite
Saratoga Hospital
Saratoga Springs, NY
06.2021 - 02.2025
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Verified demographics and insurance information to register patients in computer system.
- Assembled registration paperwork and placed identification bands on patient.
- Responded to patient concerns and inquiries professionally and efficiently.
- Checked stock to determine inventory level and placed orders for needed supplies.
- Obtained health, financial and religious information from patients at time of admission.
- Kept patient appointments on schedule by notifying providers of patients' arrival and reviewing service delivery compared to schedule.
- Explained various admission forms and policies, acquiring signatures for consent.
- Received and stored patients' valuables and other belongings, as requested.
- Applied HIPAA privacy and security regulations while handling patient information.
- Scheduling procedures and diagnostic testing for multiple locations using Meditech and Medent systems.
- Building charts for each patient, ensuring all information has been gathered and correctly placed.
- Collected various copayments at the time of treatment.
- Performed preregistration to determine insurance eligibility and payments for each patient.
- Ran medical necessity checks to ensure correct diagnosis codes for insurance purposes.
Patient Access Specialist Pulmonary
Saratoga Hospital
Saratoga Springs, NY
11.2020 - 06.2021
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Verified demographics and insurance information to register patients in computer system.
- Interviewed patients upon entrance to hospital, gathered appropriate information and entered data into electronic system.
- Scheduled and implemented patient admissions and discharges.
- Communicated financial obligations to patients and collected fees at time of service.
- Received and stored patients' valuables and other belongings, as requested.
- Obtained health, financial and religious information from patients at time of admission.
- Assembled registration paperwork and placed identification bands on patient.
- Responded to patient concerns and inquiries professionally and efficiently.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied HIPAA privacy and security regulations while handling patient information.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
Residence Counselor
Warren-Washington Association for Mental Health
Hudson Falls, NY
04.2018 - 11.2020
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Interfaced with residents to address and resolve complaints or grievances.
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
- Developed and deepened relationships with residents and fellow staff.
- Assisted with giving out medications including controlled substances.
- Completed continued stay reviews every three months in order for clients to achieve new objectives.
- Spoke with numerous providers on our client's behalf.
- Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medications.
- Charted and recorded confidential client file information, securing it under HIPAA laws.
- Referred clients to other programs and community agencies to enhance treatment processes.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Arranged medical appointments for clients and ensured transportation to these appointments.
Relief Counselor
Warren-Washington Association For Mental Health
Hudson Falls, NY
01.2016 - 04.2018
- Assisting full time staff with various duties
- Assisted in giving out medications, including controlled substances
- Giving assigned clients medication supplies
- Conversing with clients
- Cleaning offices and/or aid clients with cleaning
- Providing transportation to clients
- Aiding clients in cooking meals
- Recording clients' appointments in schedule books
- Confirming clients' appointments with providers
- Answering phone calls and speaking with providers
Part Time Residential Counselor
Granville Women's Community Residence, River Street INC.
Granville , NY
03.2014 - 09.2015
- Granted an internship at this residence from June 2013 to March 2014
- Hired for a per diem position in March 2014
- Promoted to a part time position in May 2014
- Charted and recorded information in client files.
- Documented all client information including service plans, treatment reports and progress notes
- Conducted individual counseling sessions to address physical, mental, social and emotional problems caused by substance abuse
- Assessed and wrote treatment plans for each client assigned to caseload
- Guided clients in understanding illnesses and treatment plans
- Referred clients to outside social service providers to address psychiatric and personal issues
- Referred clients to other programs and community agencies to enhance treatment processes
- Administered prescribed medications to clients including controlled prescribed substances
- Administered urine drug screens and breathalyzer screens for clients and sending any suspicious screens to outpatient providers
- Ensured HIPAA compliance
Customer Service Coordinator/Customer Experience Coordinator
TJMaxx
Queensbury, New York
06.2012 - 03.2014
- Addressing and correcting sales staff communication issues in a tactful and effective manner.
- Training staff to deliver outstanding customer service.
- Delivering excellent customer service by greeting and assisting each customer.
- Processing all sales transactions accurately and in a timely fashion.
- Balancing the needs of multiple customers simultaneously in a fast-paced retail environment.
- Building customer confidence by actively listening to their concerns and giving appropriate feedback.
- Helping customers select products that best fit their personal needs.
- Answering customers' questions and addressing problems and complaints in person and via phone.
- Approving store returns over one-hundred dollars.
Sales Associate/Cashier
TJMaxx
Queensbury, New York
05.2008 - 06.2012
- Exchanging returned merchandise for customers quickly and efficiently.
- Informing customers about sales and promotions in a friendly and engaging manner.
- Receiving and processing cash and credit payments for in-store purchases.
- Demonstrating that customers come first by serving them with a sense of urgency.
- Maintaining friendly and professional customer interactions.
- Working as a team member to provide the highest level of service to customers.
Sales Associate
Comfortable Critter
Queensbury, New York
04.2007 - 08.2007
- Feeding animals several times daily and making sure they had access to fresh water at all times.
- Releasing animals to public for redemption or adoption.
- Working with animals to resolve any behavior problems.
- Talking to animals to soothe them and familiarize them with the human voice.
- Prioritizing animal safety and comfort at all times.
- Caring for rescued animals who were ill
- Assisting pregnant animals in labor
- Operating a cash register to process cash, check and credit card transactions.
- Describing merchandise and explaining operation of merchandise to customers.
- Recommending merchandise based on customer needs.
- Stocking shelves and carrying merchandise out on the floor for customers.
- In August 2007 this store closed due to financial reasons
Education
Associate of Applied Science - Criminal Justice Substance Abuse Services AAS
SUNY Adirondack
NY06-2014
High School Diploma -
Queensbury High School
01-2009
BOCES Saratoga Springs
Phlebotomy Training -
WSWHE BOCES
Saratoga Springs, NYSkills
- Approachable
- Compassionate
- Active Listener
- Team Player
- Empathetic and Patient
- Reliable and Punctual
- Attentive
- Comfortable with diverse populations
Accomplishments
- Awarded Associate of the Quarter at TJMaxx in 2009 and 2012.
- Completed Career Exploration Program for medical imaging during senior year of high school (2009).
- Completed a phlebotomy course given through employment training for adults at the Saratoga Springs BOCES.
Timeline
Patient Access Centralized Scheduling
Saratoga Hospital
02.2025 - Current
Patient Access Specialist Cardiovascular Suite
Saratoga Hospital
06.2021 - 02.2025
Patient Access Specialist Pulmonary
Saratoga Hospital
11.2020 - 06.2021
Residence Counselor
Warren-Washington Association for Mental Health
04.2018 - 11.2020
Relief Counselor
Warren-Washington Association For Mental Health
01.2016 - 04.2018
Part Time Residential Counselor
Granville Women's Community Residence, River Street INC.
03.2014 - 09.2015
Customer Service Coordinator/Customer Experience Coordinator
TJMaxx
06.2012 - 03.2014
Sales Associate/Cashier
TJMaxx
05.2008 - 06.2012
Sales Associate
Comfortable Critter
04.2007 - 08.2007
High School Diploma -
Queensbury High School
BOCES Saratoga Springs
Phlebotomy Training -
WSWHE BOCES
Associate of Applied Science - Criminal Justice Substance Abuse Services AAS
SUNY Adirondack