Larissa Hart
Deltona,FL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Proctor Loan Protector
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Assistant Branch Manager
Trustco Bank
09.2022 - 10.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Implemented process improvements to increase productivity.
- Reviewed credit applications for risk factors and credit worthiness.
- Nmls #2460221
- Notary
Lead teacher
O2B Kids
11.2021 - 07.2022
- Teach 3-5year olds
- Manage how the kids are interacting and getting them ready for the next year
- Teach colors, alphabets, numbers(curriculum based on age group)
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Organized rooms in line with current educational thinking to maximize educational opportunities for students.
- Worked one-on-one with students and student teachers to increase overall classroom success.
Sales Rep
Cricket wireless
11.2020 - 09.2021
- Handled money
- Communication skills
- Memorized items
Team Member
Spirit Halloween
08.2018 - 11.2018
- Working with customers
- Handling customers with fitting rooms and trying on costumes
- Handling cash and register
- Setting up floor displays and signs/Taking down
- Merchandise markdowns
- Nightly cleaning of the store and dressing rooms
- Building and tearing down sets and walls
Shift Lead/Manager
Papa Johns
01.2017 - 06.2017
- Counting back cash to customers
- Inventory incoming products
- Memorize pizza toppings and how to top pizzas
- Assisting customers
- Keeping register on the exact amount
- Count nightly money and take to the bank
- Direct drivers to where to take deliveries
Education
Certificate - Medical Assistant With Emphasis in X-ray
Florida Technical College
DeLand, FL02.2025
Some college -
Richland Community College
Decatur, IL09.2024
High School Diploma -
Merrillville High School
Merrillville, IN06.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Client Relations
- Microsoft Outlook
- Scheduling
- Appointment Scheduling
- Team Development
- Documentation
Accomplishments
- Maintained compliance with OSHA, HIPAA, and CLIA standards.
Certification
- Food Handler Certification
- First Aid Certification
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Proctor Loan Protector
11.2023 - Current
Assistant Branch Manager
Trustco Bank
09.2022 - 10.2023
Lead teacher
O2B Kids
11.2021 - 07.2022
Sales Rep
Cricket wireless
11.2020 - 09.2021
Team Member
Spirit Halloween
08.2018 - 11.2018
Shift Lead/Manager
Papa Johns
01.2017 - 06.2017
Certificate - Medical Assistant With Emphasis in X-ray
Florida Technical College
Some college -
Richland Community College
High School Diploma -
Merrillville High School
- Food Handler Certification
- First Aid Certification
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