Larissa Hernandez
Tomball,TX
Summary
Dynamic professional with extensive experience at Lone Star College - University Park, excelling in communication and problem resolution. Proficient in PeopleSoft and committed to compliance with FERPA, I effectively enhance student satisfaction and operational efficiency. Recognized for strong organizational skills and a self-driven initiative, I thrive in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Specialist III
Lone Star College - University Park
Houston, TX
01.2023 - Current
- Facilitated communication with students, advisors, professors, and department chairs to address departmental needs.
- Provide advice to veterans, reservists, and dependents regarding the VA, Education Benefits.
- Monitors processes and department materials, ensuring accuracy and compliance with all relevant rules, regulations, and policies at all times.
- Tasks that require the performance of VA-related activities, such as 'On the Spot Certification.'
- Answer phone calls and emails courteously, and professionally.
- Well-versed in PeopleSoft, OnBase, Enrollment Manager, and Snow.
- Ensure personal information is safeguarded and filed in secured filing cabinets.
- Inform students, veterans, when issues arise regarding their status.
- Honors and abides by the Family Educational Rights and Privacy Act (FERPA), the federal law that protects the privacy of student education records.
- Adhered to compliant policies and procedures.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
- Assisted with veteran students' requests and answered questions to improve satisfaction.
- Participated in ongoing training and compliance activities.
- Reviewed documents for accuracy prior to submission for payment.
- Completed day-to-day duties accurately and efficiently.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Business Operations Manager
Mason Crew
Tomball, TX
07.2010 - 12.2022
- Managed the daily operations of the business, including staff scheduling and resource allocation.
- Oversaw inventory control procedures, ensuring that stock levels are maintained.
- Oversaw accounts management.
- Generated Time Management and Payroll.
- Maintained call quality standards while delivering accurate information.
Education
Bachelor of Science - Energy, Manufavturing, And Trades Managment
LoneStar College
Houston05-2025
Associates of Applied Science
Lone Star College
Houston, TX08-2023
Certificate - Administration Specialty
Lone Star College
Houston, TX08-2023
Certificate - Business Operation Assistant
Lone Star College
Houston, TX08-2023
Associates of Arts
Lone Star College
Houston, TX08-2021
Skills
- Microsoft Outlook, MS Word, MS PowerPoint, and MS Excel
- Able to navigate PeopleSoft, OnBase, Snow, and Enrollment Manager
- Familiar with the Family Educational Rights and Privacy Act (FERPA), the federal law that protects the privacy of student education records
- Work efficiently and effectively, both independently and as a team, well-organized and flexible to meet time, priority, and workload demands
- Communication skills, both written and oral,
- Versatile in Environments
- Self-Driven Initiative
- Professional Conduct
- Effective Problem Resolution
Accomplishments
- Rising Star Graduate (Lone Star College)
Timeline
Specialist III
Lone Star College - University Park
01.2023 - Current
Business Operations Manager
Mason Crew
07.2010 - 12.2022
Bachelor of Science - Energy, Manufavturing, And Trades Managment
LoneStar College
Associates of Applied Science
Lone Star College
Certificate - Administration Specialty
Lone Star College
Certificate - Business Operation Assistant
Lone Star College
Associates of Arts
Lone Star College