Larissa King
Fort Worth ,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
2026
2026
years of professional experience
Work History
Homemaker
White Settlement
- Ensure household duties are completed in a timely manner and manage household budget
- Coordinate medical care, meals, and social activities
- Remain deadline-oriented and reliable while adjusting priorities and managing time wisely.
Medicare Advocate
Senture
Remote
08.2025 - Current
Medicare Advocate
Everise
Remote
12.2023 - 04.2025
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Assisted in enrollment processes for new beneficiaries, providing clear guidance through each step for seamless transitions into coverage plans.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Billing
- Verify Benefits
- Claims
- answer questions about coverage, benefits, out-of-pocket costs (premiums, deductibles, coinsurance), and plan limitations.
- They facilitate communication between beneficiaries, healthcare providers, and insurance companies.
- They can help identify financial assistance programs or other resources to help with Medicare costs.
Remote Customer Service Representative
McKesson Specialty Pharmacy | Call Center
Fort Worth
01.2022 - 07.2023
- Supported and provided individualized sales and customer service via inbound and outbound calls
- Provided information, took orders, and services and placed customer order in computer
- Collected and entered customer information, verified for accuracy, and followed confidentiality policies
- Resolve customer concerns, filled prescriptions, and inform customer of claim investigation results and planned adjustments
- Kept records of customer interactions and details of inquiries, complaints, or comments.
Retail Shopper/Customer Service
Walmart
Fort Worth
02.2021 - 03.2022
- Trained new hires, acclimated team members into the company, and reinforced established company procedures
- Fulfilled and processed online grocery orders, used electronic devices to locate, scan, and select items, and packaged for delivery
- Communicated effectively with customers about order and met timelines to maintain a loyal client base
- Provided customer service at curbside pickup.
Remote Customer Service Representative
CornerStone Staffing | Call Center
Fort Worth
06.2020 - 08.2021
- Answered inbound and outbound telephone calls, resolved customer's problems, took orders, and cancelled accounts
- Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Determined charges for services requested, collect deposits or payments, or arrange for billing
- Resolved billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
- Kept records of customer interactions and recorded details of inquiries, complaints, and comments.
Customer Service
United Healthcare Group
Fort Worth
03.2020 - 01.2021
- Assist Customers with processing payments debit/credit card
- Problem solving
- Data entry
- Assist customers with health insurance
- Resolve issues ,Navigating through the customer system to identify there problem
- Answering inbound calls
- Making outbound calls
Cashier/Crew Member / Customer Service
McDonald's
Fort Worth
03.2020 - 05.2020
- Trained new hires regarding company operating procedures
- Worked in drive thru, took orders, operated cash register, accepted payments, and made accurate change
- Performed various tasks including food production and serving customers at the front counter
- Ensured accuracy of cash drawer and maintained a clean and organized workstation and guest area.
- Communicating with customers
Guest Relations and Customer Service Associate
Six Flags
Fort Worth
04.2019 - 02.2020
- Worked in a fast paced, team environment and communicated effectively with managers and co-workers.
- Answering calls
- Directing Customers
- Entering customers information
Education
Associate of Applied Science Degree - Health Sciences - Pharmacy Technician
Ultimate Medical Academy
05.2024
High School Diploma -
OD.Wyatt
06.2020
Skills
- Interpersonal communication
- Problem resolution
- Adaptability
- Relationship development
- Video Communication Platforms - MS Teams
- Microsoft Office Applications – Word, Outlook, PowerPoint
- Data Entry
- Report Development
- Answering Calls
- Time Management
- Active Listening
- Communication
- Scheduling
- Documentation
- Billing
- Claims
- High call volume
- Order placements
Key Qualifications
- Prescription Filling Process
- Prescription Order Entry
- Pharmacology
- Drug & Dosage Interaction
- Pharmacy Law & Ethics
- Knowledge of Top 200 Brand / Generic Drugs
- Customer Service
- RX Sig Codes & Abbreviations
- Medical Terminology
- Pharmaceutical Calculations
- Non-Sterile Compounding
- Insurance Authorizations
- Claims Third Party Billing
- Data Entry
- HIPAA Compliance
- Supply & Inventory
Timeline
Medicare Advocate
Senture
08.2025 - Current
Medicare Advocate
Everise
12.2023 - 04.2025
Remote Customer Service Representative
McKesson Specialty Pharmacy | Call Center
01.2022 - 07.2023
Retail Shopper/Customer Service
Walmart
02.2021 - 03.2022
Remote Customer Service Representative
CornerStone Staffing | Call Center
06.2020 - 08.2021
Customer Service
United Healthcare Group
03.2020 - 01.2021
Cashier/Crew Member / Customer Service
McDonald's
03.2020 - 05.2020
Guest Relations and Customer Service Associate
Six Flags
04.2019 - 02.2020
Associate of Applied Science Degree - Health Sciences - Pharmacy Technician
Ultimate Medical Academy
High School Diploma -
OD.Wyatt