
Hands-on leader with solid background directing squad members in preparation of food and service to ensure efficiency throughout the day. Oversees, trains, and motivates team to continuously improve performance and to always provide a positive experience for the customers. Continues to develop and learn new skills in my current role which include creating development plans and having feedback conversations. Willingness to help with operations at multiple stores in the Tucson and Phoenix markets.
Provided continual guidance to team in regards to operational standards and addressed any performance gaps. Curated development plans for squad taking the next step towards All-Star and Shift Lead. Discussed ways to improve store cleanliness to emphasize the importance of creating a food safe environment. Managed in store inventory while adjusting ordering pars based on sales and usage.
Oversee squad development and daily store operations. Manage daily labor hours versus daily sales to ensure a positive output. Submit and approve weekly product orders to ensure store is successfully setup for business. Maintain a positive and productive atmosphere to enhance the employee and customer experience.
Responsible for the training of newly hired employees. Cross-trained employees in all positions of the store to increase job skills and productivity. Continual coaching of squad members to ensure company standards are being met on each shift. Assists Captains with shifts to ensure a smooth and successful day.
Organized and stocked food preparation areas to ensure productivity and readiness for customers. Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff. Greeted all customers walking through the doors to create a positive environment for our customers.