Larissa Lucio
San Francisco Bay Area
Summary
Office Assistant | Organized, Reliable, and Customer-Focused Excelling in administrative support, organization, and client service
Overview
12
12
years of professional experience
Work History
Customer Program Manager
GPK
São Paulo, Brazil
01.2019 - 08.2024
- Oversaw daily administrative operations, ensuring smooth office workflows and efficient task delegation.
- Developed and implemented systems to organize processes and improve overall office productivity.
- Created and maintained detailed records of customer interactions, ensuring high levels of satisfaction and timely resolutions to inquiries.
- Streamlined communication between teams and external stakeholders to facilitate collaborative efforts.
- Provided exceptional support to customers by addressing concerns, collecting feedback, and recommending process improvements.
- Designed and executed training programs to enhance staff efficiency and understanding of company protocols.
- Coordinated schedules, tracked deadlines, and managed documentation to support project execution.
Sales Coordinator
Global Business Reports
São Paulo, Brazil
01.2016 - 12.2018
- Provided administrative support by managing project timelines and coordinating meetings
- Maintained detailed client records, monitored progress, and ensured timely communication
- Assisted in creating and editing materials for industry publications
- Secured advertising sales and conducted cold calls to expand the client base
Executive Assistant
Camara dos Deputados (Brazilian Congress)
Salvador, Brazil
01.2013 - 12.2015
- Scheduled and managed meetings, appointments, and travel arrangements
- Organized office files and maintained accurate records of correspondence and legislative materials
- Conducted research on policy matters and prepared concise reports for decision-making
- -Served as a liaison between constituents, government offices, and the congressman's team
Education
Bachelor's - International Relations & Business
Centro Universitario Internacional UNINTER
01.2013
Skills
- -Office Organization & Administrative Support
- Scheduling & Calendar Management
- Customer Service & Relationship Management
- Data Entry & File Maintenance
- Strong Communication & Attention to Detail
Languages
- Portuguese: Native
- English: Fluent
- Spanish: Intermediate
Internships
- MRV Engenharia | Belo Horizonte, Brazil 01/2012 -10/2012
- Invest Minas | Belo Horizonte, Brazil 02/2010 -10/2010
Timeline
Customer Program Manager
GPK
01.2019 - 08.2024
Sales Coordinator
Global Business Reports
01.2016 - 12.2018
Executive Assistant
Camara dos Deputados (Brazilian Congress)
01.2013 - 12.2015
Bachelor's - International Relations & Business
Centro Universitario Internacional UNINTER