Larissa Medina
Rockford,IL
Summary
Recent Psychology graduate with a strong foundation in understanding human behavior, family dynamics, and child development. Passionate about supporting mental health and well-being through empathy, active listening, and clear communication. Eager to expand knowledge of counseling techniques, crisis intervention, and community outreach while contributing to a supportive team environment.
Overview
2
2
years of professional experience
Work History
Front Desk Attendant
NIU Counseling and Consultation Services
08.2023 - 05.2025
- Managed appointment schedules using Titanium scheduling software and assisted clients when rescheduling was necessary.
- Acted and responded appropriately when an emergency presented itself, such as clients experiencing distress and seeking immediate help.
- Managed client intake process by distributing and collecting electronic forms, ensuring counselors had all necessary documentation prior to each session.
- Trained new front desk attendants on procedures and best practices for client interactions and data entry tasks.
Telephone Interviewer
NIU Survey Research Lab
06.2023 - 05.2024
- Initiated calls to residents chosen based on randomly generated phone numbers.
- Read scripted survey questions verbatim to ensure all participant hear the same questions and accurate data collection.
- Conducted surveys in both English and Spanish to ensure as representative a sample as possible.
- Addressed concerns respondents have regarding survey process or questions with professionalism.
Education
Bachelor of Arts - Psychology, Family and Child Studies
Northern Illinois University
DeKalb, Illinois05.2025
Skills
Fluent in Spanish
- Highly dependable
- Active listening
- Empathy and patience
Student activities
Students Psychology Association, Secretary, Spring 2023—Spring 2025
Timeline
Front Desk Attendant
NIU Counseling and Consultation Services
08.2023 - 05.2025
Telephone Interviewer
NIU Survey Research Lab
06.2023 - 05.2024
Bachelor of Arts - Psychology, Family and Child Studies
Northern Illinois University
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