Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Larissa Melendez

Copperas Cove,TX

Summary

Skilled in hospitality and multitasking, I excelled at Meños Mexican Grill by enhancing customer satisfaction through exceptional service and complaint resolution. Trained new staff at Meños Mexican Grill, showcasing strong leadership and memory retention abilities. Achieved a welcoming atmosphere and efficient service, prioritizing cleanliness and guest needs.

Overview

6
6
years of professional experience

Work History

Waitress/Cashier

Meños Mexican Grill
12.2019 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
  • Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
  • Resolved guest complaints or concerns promptly and professionally, ensuring customer satisfaction at all times
  • Assisted in training new waitstaff on restaurant policies/procedures as well as menu knowledge to ensure consistent quality of service
  • Assisted with scheduling and coordinating reservations in a professional and effective manner

FOH Team Member

Panda Express
05.2019 - 08.2019
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
  • Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
  • Contributed to a positive team environment by assisting coworkers with tasks when needed.

Education

High School Diploma -

Copperas Cove High School
Copperas Cove
05-2021

Skills

  • Strong multitasking
  • Greeting guests
  • Cleanliness
  • Hospitality service expertise
  • Memory retention
  • Service prioritization

Languages

Spanish
Professional Working

Timeline

Waitress/Cashier

Meños Mexican Grill
12.2019 - Current

FOH Team Member

Panda Express
05.2019 - 08.2019

High School Diploma -

Copperas Cove High School

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Larissa Melendez