Larissa Ramsey
Austin,TX
Overview
7
7
years of professional experience
Work History
Customer Success Specialist
BUNGII
Austin, TX
07.2022 - Current
- Manage policies across more than 30 partnerships to ensure adherence to policies and agreements.
- Oversee client accounts by acting as the primary contact for inquiries, order processing, and direct resolution of client concerns, managing over 1000 deliveries per day.
- Coordinate logistics operations by managing shipments, transportation schedules, and optimizing flawless deliveries.
- Provide excellent customer support for partners, drivers, and customers to ensure smooth pick-up and delivery, while maintaining positive rapport.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Laboratory Technician Supervisor
Tindall Orthodontics
Manhattan, KS
03.2021 - 07.2022
- Orchestrated the training and oversight of a team of 10-15 skilled orthodontic assistants, guiding them in proficiently preparing sterilization processes and overseeing the fabrication of 45-60 dental appliances on a weekly basis
- Attained proficiency in executing comprehensive sterilization technology procedures, meticulously adhering to standardized practices and regulations
Patient Care Coordinator
Advanced Dental Art
Manhattan, KS
08.2020 - 03.2021
- Streamlined administrative operations by efficiently managing schedules, oversaw 150 patient appointments daily, and correspondence, resulting in a 15% increase in office productivity and improved patient satisfaction
- Coordinated treatment plans and consultations, liaising between patients and dental professionals to ensure clear communication, understanding of procedures, and follow-up care, resulting in improved treatment adherence
Marketing and Sales Strategist
Planet Beach Contempo Spa
Manhattan, KS
05.2018 - 09.2020
- Engaged in cross-functional collaboration to customize products and solutions according to client requirements, leading to a notable increase of 85% or more in customer satisfaction
- Developed and executed targeted marketing campaigns, including social media strategies, email newsletters, and promotional events, resulting in a 20% increase in spa bookings and sales, while also maintaining a strong brand presence and customer engagement within the local community
Education
Bachelor of Science - Kinesiology
Kansas State University
05.2020
Skills
- Policy adherence and delivery coordination
- Complaint resolution
- Technical troubleshooting
- Customer support and relationship building
- CRM software
Timeline
Customer Success Specialist
BUNGII
07.2022 - Current
Laboratory Technician Supervisor
Tindall Orthodontics
03.2021 - 07.2022
Patient Care Coordinator
Advanced Dental Art
08.2020 - 03.2021
Marketing and Sales Strategist
Planet Beach Contempo Spa
05.2018 - 09.2020
Bachelor of Science - Kinesiology
Kansas State University