Larissa Storm

Reno,NV

Summary

Dedicated Patient Access Representative with extensive experience in a rural Emergency Department, specializing in precise registration, insurance verification, and facilitating time-sensitive clinical workflows. Proficient in managing high-acuity intake processes, financial discussions, and navigating complex insurance inquiries while ensuring patients remain informed and supported throughout their experience. Actively involved in training and mentoring new team members, serving as a valuable resource for workflow optimization and electronic medical record (EMR) inquiries. Certified in CHAA and BLS, with a strong commitment to upholding patient privacy and adhering to regulatory compliance standards.

Overview

years of professional experience

Certification

Work History

Patient Access Representative II / Department Trainer — Emergency Department

Tahoe Forest Health System

Truckee, CA

12.2023 - Current

I register ED patients quickly and accurately, updating demographics, confirming identity, and validating existing chart information.
I verify insurance and review eligibility, authorizations, referrals, and benefits so patient accounts start out clean and compliant.
I discuss estimates and payment expectations with patients, explain financial options, and refer appropriate cases to Financial Counselors or Eligibility Advocates.
I review and explain required forms, obtain signatures, and scan documents into the EMR, including Medicare notices, Conditions of Admission, and financial assistance information.
I support a fast-paced ED intake model that requires constant communication with clinical staff and sound judgment during high-acuity arrivals.
I complete additional insurance and coverage workflows such as ABNs, MSPQs, workers’ compensation details, and local coverage checks.
I process payments securely, follow cash-handling standards, create armbands and labels, and assist with scheduling and front-desk responsibilities.
I work EMR queues daily, resolving missing registration items, claim edits, returned mail, stop bills, and other tasks that affect billing accuracy.
I help patients with medical records requests and ensure forms are routed correctly.
I’m cross-trained for multiple access points and support coverage wherever needed.
I participate in meetings, trainings, and improvement projects and always maintain professional communication and patient privacy.
I act as a mentor and operational trainer for new hires, completing competency checks, validating their work, and keeping leadership updated on their progress.
I stay current with policies, insurance updates, and trainer education to support consistent department workflows.

Shift Lead / Barista

Dark Horse Coffee Roasters

01.2020 - 01.2023

I supported daily operations, kept shifts running smoothly, and helped lead the team during busy hours.
I focused on fast, accurate customer service and consistent product quality.
I managed POS transactions, cash reconciliation, and opening/closing duties.
I trained new staff on drink preparation and service expectations.

Retail Associate

New Moon Natural Foods

01.2016 - 01.2020

I assisted customers, restocked products, and kept inventory organized.
I supported general store operations and created a positive customer experience.

Education

LMT - Massage Therapy

The Bodhi Tree Center

Carson City, NV

12-2020

Skills

Emergency Department Registration & Intake
Insurance Verification & Authorization
Financial Estimates & Patient Communication
Front-End Revenue Cycle & EMR Queue Management

EMTALA & HIPAA Compliance
Staff Training & Mentorship
Customer Service & Conflict Resolution
Medical Terminology & Anatomy Knowledge