Larissa Thomas

• Drive and achieve individual and team objectives and be accountable for service level as well as sales results.
• Handle and execute a complete range of inquiries and requests including (but not limited to): product availability and holds, transaction history, shipping/ order status, fielding messages for store associates, store information or location, after sales service support, policies, customer service issues, etc.

. Engage with Clients to develop long-term relationships, leveraging different client telling tools, in order to foster Brand loyalty

• Learn and master Brand and product knowledge.
• Perform as a team-player, participate in all activities contributing to the overall objectives of the department.
• Respect Louis Vuitton Brand standards in terms of behavior and follow the compan's policies and procedures.

• Developed the role of a personal advisor, based on my experience of more than 18 years in retail and sales, serving a global clientele, speaking in 3 different languages.
• Thrive in a fast-paced environment, putting all my years of experience to work with my strategic sales mindset, rediscovering my passion for luxury sales and personal customer service.
• Always prioritizing customer delight, l achieved my goals, not only in terms of sales value, but by focusing on always increasing the number of pieces I sell per customer and increasing my ticket value.
• Believing that the love of work, and a positive thought, can make the environment more pleasant, making your client appreciate every minute of an experience in a luxury and Sophistication store.
• Concentrating that the work environment needs to be light and pleasant, I always maintain a climate of cooperation with my colleagues, helping with the Portuguese language or helping with my sales experience.
• Always in a positive mood, I am able to overcome objections from my customers, making them appreciate and understand the value associated with my product, not just the physical value, but knowing the story behind each product and the personal value that each product represents.

• Delivered premium shopping experiences to customers while selling luxury home items and decorations with a focus on quality and sophistication.

• Attended meetings with luxury interior designers every 6 months to learn sales techniques and product demonstration best practices.
• Surveyed customers' preferences, needs, financial constraints, and inspirations to offer the best products that would bring sophistication and timeless design to their homes.
• Built long-lasting and trustworthy business relationships with all customers to earn more business.
• Trained new sales associates on best sales and customer delight techniques.
• Co-led the implementation of a new business model that consisted in visiting sales associates at customers' houses to understand physical limitations and artistic inspirations.
• Consistently achieved monthly awards for top sales performance, successfully beating sales quotas 10 months in 1 year.