Larissa Vega
Fort Worth,TX
Summary
Proven expertise in HIPAA compliance and customer service, honed at Carenet Health Care and Navient. Excelled in insurance verification and claims resolution, enhancing patient trust and satisfaction. Demonstrated exceptional time management and empathy, achieving streamlined processes and fostering open communication. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Carenet Health Care
01.2023 - 09.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Used Software to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
Claims Representative
Navient
06.2021 - 01.2023
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Developed strong relationships with clients, facilitating trust and open communication during the claims process.
- Collaborated with cross-functional teams to expedite complex claims investigations and resolutions.
Education
High School Diploma -
Madison High School
Tallulah, LA05.2018
Skills
Customer Service
Timeline
Patient Service Representative
Carenet Health Care
01.2023 - 09.2024
Claims Representative
Navient
06.2021 - 01.2023
High School Diploma -
Madison High School
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