Summary
Overview
Work History
Education
Skills
Timeline
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Larissa Velez

Valencia,Spain

Summary

Proven hospitality professional with extensive experience at prestigious establishments like Four Seasons Hotels and Resorts. Excelled in roles requiring exceptional customer service and teamwork, notably enhancing guest satisfaction. Skilled in POS systems and adept at managing high-volume environments, consistently delivering personalized service. Demonstrated ability to improve service quality through effective communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Banquet Server

The Grove At Centerton
10.2023 - 12.2023
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.

    • Front Desk Receptionist

    Four Seasons Hotels and Resorts
    Philadelphia, PA
    12.2021 - 12.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

    • Waitress Trainer

    Brass Tap
    Vineland, NJ
    08.2021 - 08.2022
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.

    • Server & Trainer

    Chick-fil-A
    Vineland, NJ
    01.2016 - 07.2021
    • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
    • Served food and beverages promptly with focused attention to customer needs.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
    • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
    • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
    • Maintained a clean and orderly dining area for an enjoyable guest experience.
    • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

    Education

    GED -

    Cumberland County College
    Vineland, NJ
    06.2018

    Skills

    • Strong teamwork
    • Time Management
    • Customer Service
    • Table setting knowledge
    • Food Service
    • Adaptive Problem Solving
    • Event Setup and Breakdown
    • Punctual and Reliable
    • Flexible Schedule
    • Clear Communication
    • Hospitality service expertise
    • Service prioritization
    • Performance Improvement
    • Order Accuracy
    • Team Collaboration
    • Guest Relations
    • Issue Resolution
    • Familiarity with POS systems
    • Sales Techniques
    • Impression management
    • Team Player
    • Warm and Friendly
    • Professional and Courteous
    • Knowledge of computers

    Timeline

    Banquet Server

    The Grove At Centerton
    10.2023 - 12.2023

    Front Desk Receptionist

    Four Seasons Hotels and Resorts
    12.2021 - 12.2022

    Waitress Trainer

    Brass Tap
    08.2021 - 08.2022

    Server & Trainer

    Chick-fil-A
    01.2016 - 07.2021

    GED -

    Cumberland County College

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