Larissa Wilbur
Milton
Summary
Dynamic and team-oriented professional with a proven track record at McDonald's, excelling in fast-paced environments. Demonstrated expertise in customer service and multitasking, ensuring high-quality service and operational efficiency. Known for a strong work ethic and excellent communication skills, significantly enhancing customer satisfaction and workplace harmony.
Internship at Virginia Mason hospital in Seattle for phlebotomy and lab work expanded empathy and work ethic.
Overview
5
5
years of professional experience
Work History
Customer Service/Food Service
McDonald's
09.2019 - 07.2024
- Increased team productivity with effective communication and collaboration strategies.
- Managed a high volume of customer inquiries, demonstrating excellent problem-solving skills to resolve concerns quickly.
- Optimized resource allocation through prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
- Assisted in training new employees on company policies, procedures, and best practices to improve overall efficiency.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime.
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed safety protocols while working, avoiding accidents and injuries.
Education
Certificate - Phlebotomy/Lab Technician
Pima Medical Institute
Renton, WA03-2017
GED -
Highline Community College
DesMoines, WA12-2013
Skills
Quick learner
Positive attitude
Multitasking
Customer service
Strong work ethic
Cleaning and sanitation
Problem-solving
Strong communication skills
Attention to detail
Positive attitude and energy
Team oriented
Can communicate in ASL
Languages
ASL
Limited Working
Timeline
Customer Service/Food Service
McDonald's
09.2019 - 07.2024
Certificate - Phlebotomy/Lab Technician
Pima Medical Institute
GED -
Highline Community College
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