Larita Hughes
West Memphis,AR
Summary
Proven leader in retail management, notably with Cititrends, where strategic merchandise displays and marketing initiatives significantly enhanced store performance. Expert in customer service management and cash handling accuracy, I excel in multitasking and prioritizing tasks to drive sales and improve customer satisfaction. My approach combines a superior work ethic with effective problem-solving skills to achieve outstanding results.
Overview
10
10
years of professional experience
Work History
Key Holder
Roses, Variety Wholesalers
10.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Ecommerce Supervisor
Kroger
08.2019 - 09.2023
- Perform return processes to expedite refunds or exchanges while minimizing negative impact on sales figures.
- Trained and supervised e-commerce team members, resulting in increased productivity and improved performance.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented an efficient inventory management system to reduce stock shortages and overstocks.
- Enhanced customer satisfaction by assisting with the order processing system.
Assistant Store Manager
Cititrends
03.2015 - 10.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
High School Diploma -
South Side High School
Memphis, TN06.1998
Skills
- Customer Service Management
- Sales proficiency
- Cash Handling Accuracy
- Multitasking and Prioritizing
- Computer Proficiency
- Product Sales
- Superior Work Ethic
- Records Organization
- Problem-Solving
Timeline
Key Holder
Roses, Variety Wholesalers
10.2023 - Current
Ecommerce Supervisor
Kroger
08.2019 - 09.2023
Assistant Store Manager
Cititrends
03.2015 - 10.2018
High School Diploma -
South Side High School
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