Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lariya Anderson

Atlanta,GA

Summary

Dynamic Customer Service Representative with proven expertise at Amazon, excelling in conflict resolution and active listening. Enhanced customer loyalty through empathetic complaint resolution and efficient handling of escalated calls. Skilled in data entry and call center operations, consistently delivering exceptional service and fostering positive customer relations.

Overview

2026
2026
years of professional experience

Work History

Customer Service Representative

Amazon
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Customer Service Representative Team Lead

Progressive
10.2024 - Current

Education

High School Diploma -

Forest Park Highschool
Forest Park, GA

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Call center experience
  • Conflict resolution
  • Microsoft Excel
  • Call center operations
  • Scheduling

Timeline

Customer Service Representative Team Lead

Progressive
10.2024 - Current

Customer Service Representative

Amazon

High School Diploma -

Forest Park Highschool

Similar Profiles

CREATE PROFILE
Lariya Anderson