Larkin Dale
Swannanoa,NC
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes conflict resolution and interpersonal skills to maintain clients relationships, ensuring alignment with company values. As a professional account manager I am prepared for this role with experience in planning and executing successful events. Known for strong team collaboration and adaptability to changing needs. Skilled in logistics, vendor coordination, and budget management. Valued for reliability, resourcefulness, and results-driven approach.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Manager
Oasys Sports
05.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of over 80 accounts for universities, colleges, and clubs ensuring timely communication and effective problem resolution.
- Managed logistics for successful events, including venue selection, contract negotiation, and coordinating with clients.
- Managed event logistics and operations for clients of 50+ people.
- Streamlined event registration processes, enhancing attendee experience and improving overall efficiency.
Office Assistant
Camp Rockmont For Boys
02.2023 - 08.2024
- Created and facilitated schedules for 1,000+ campers.
- Provided administrative leadership, support, and assistance across the facility to 200+ campers, 150+ staff, and other constituents.
- Coordinated transitions in the office during bi-weekly camp rotations with 200+ campers and families.
- Managed phone calls, paperwork, employee documentation, and various campers' essential documents.
- Acted as the point of contact between various departments, employees, vendors, and families.
- Stepped in to support other staff when needed, such as cleaning the dining hall, running the camp store, dropping off the mail, etc.
Photographer
Strawbridge
02.2023 - 05.2024
- Worked with 300+ clients from schools to sporting events, assessing customer needs.
- Implemented best practices for on-location photo shoots regarding equipment to get the right exposure and lighting, reducing the time to complete shoots by 18%.
- Created and fostered a welcoming atmosphere for children, parents, and families, increasing satisfaction.
- improved the customers experience by practicing positivity, perseverance, patience, and understanding.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement, and sales.
Education
Bachelor of Arts - Communications
University of North Carolina At Charlotte
Charlotte, NC05-2022
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Customer relationships
- Relationship building and management
Certification
- Adobe Certified Expert (ACE) in multiple Adobe products– Adobe Systems Incorporated.
- Microsoft Word Expert in all Microsoft systems.
Timeline
Account Manager
Oasys Sports
05.2024 - Current
Office Assistant
Camp Rockmont For Boys
02.2023 - 08.2024
Photographer
Strawbridge
02.2023 - 05.2024
- Adobe Certified Expert (ACE) in multiple Adobe products– Adobe Systems Incorporated.
- Microsoft Word Expert in all Microsoft systems.
Bachelor of Arts - Communications
University of North Carolina At Charlotte
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